Journal Technologies is hiring: Technical Writer in Los Angeles

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Base pay range

$85,000.00/yr - $95,000.00/yr

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. Our eSeries product suite enables governments and their employees to deliver continued foundational court processes, and our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency. We are implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business.

Technical Writer

We are seeking a talented and experienced Technical Writer with a strong background in software documentation and technical marketing to join our dynamic team. As a Technical Writer, you will create high-quality documentation and content that effectively communicates complex technical information to our users while contributing to our technical marketing efforts.

Responsibilities

• Create and maintain accurate, well-structured, and user-friendly documentation, including user guides, technical specifications, API references, installation guides, tutorials, and troubleshooting guides for our software products.
• Write concise and comprehensive release notes for software updates and new features, highlighting changes, bug fixes, and improvements to keep users informed and facilitate smooth upgrades.
• Work with internal teams to gather information, clarify technical concepts, and ensure accuracy and completeness of the documentation.
• Continuously review and enhance existing documentation to improve clarity, readability, and usability based on user feedback and evolving product features.
• Contribute to the information architecture of the documentation and the house style guide.

Qualifications

• A bachelor's degree in Technical Writing, Computer Science, Information Technology, or a related field is preferred but not mandatory.
• Minimum of 3 years of experience as a Technical Writer in a software company, with a demonstrated track record of creating high-quality documentation for internal and external audiences.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Meticulous attention to detail and the ability to organize information effectively, ensuring accuracy and completeness of documentation.
• Experience with the software development lifecycle, including planning, sprints, releases, and retrospectives.
• Proficient in writing clear and concise release notes to communicate software updates effectively and conveying the relevance of release updates to customers.
• Experience with text-based markup such as Markdown or AsciiDoc is preferred but not required.
• Proficient with Git versioning and branching for collaborative documentation implementation and maintenance.
• Proficient with command-line tools for Windows, macOS, or Linux.
• Understanding of relational database applications, including database design, querying, and administration, to produce accurate and informative documentation.
• A proactive and self-driven individual.
• Experience with style guides such as the Google Developer Documentation Style Guide, Microsoft Style Guide.
• Experience working with GitHub and its pull request review workflow.

Benefits

• Competitive compensation based on skills, experience, and years of service.
• Quality medical, dental, and vision coverage.
• Competitive paid time off as well as paid holiday time.
• 401(k) retirement (US) and GRRSP (CDN) programs.
• Annual professional development funds - $1,500 USD annual per employee.
• Book subscriptions with an extensive library in each office for personal and professional growth.
• Flexible working hours coordinated with your supervisor.
• Ability to work from a remote location or office.
• Regular meetings with direct managers to discuss career growth and advancement opportunities.
• Travel opportunities between Journal Technologies offices and with clients.

At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.

Location and scope

Los Angeles, CA or Remote (United States); Salary range: $85,000 - $95,000 USD per year.