Tri-County Truck Centers is hiring: Service Writer in Livonia

Overview

Join to apply for the Service Writer role at Tri-County Truck Centers.

Every employee with Tri-County International Trucks/Idealease is absolutely critical to its success. We have served the Michigan business community for over 50 years and we take pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

What We Offer

• A generous and competitive pay plan
• Company paid uniforms
• Medical
• Dental
• Vision
• Legal Plan and Identity Theft insurance
• 401K Match
• Life & Disability Insurance (employer paid basic life and short term disability)
• Optional Life Insurance
• Closed on Sundays
• Paid vacation
• Six paid holidays
• Special employee pricing on parts and free truck rental

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions
• Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of Standard Operating Procedures as appropriate
• Notifying Service Manager of incoming work and assisting in the scheduling of work

Requirements

• Must have a minimum of 1-3 years work-related experience
• Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred
• Proficient use of computers/business machines
• General knowledge of repairs and/or parts in a commercial/heavy duty trucks and/or construction equipment field is required
• Must have strong technical, computer and software skills with the ability to learn the dealership maintenance management program
• Valid operator’s license (CDL a plus), drug screen and criminal clearances also required

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Truck Transportation