Assistant Community Manager Job at Cambio Communities in Highland

Overview

Assistant Community Manager at Cambio Communities. The base pay range is $40,000.00/yr - $40,000.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Cambio: Cambio Communities was established in 2020 by a team of seasoned professionals in the manufactured housing industry, united by a shared vision to transform how communities are managed and how residents are valued. At Cambio Communities, our people are at the heart of everything we do. We’re dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a real difference in the lives of our residents through providing exceptional service and fostering thriving, connected communities. We’re a people first organization and here’s how you’d fit in at Cambio: at Cambio Communities, our Core Values define who we are and how we operate, represented by the acronym EPIC – Empowerment, Passion, Integrity, and Collaboration. These principles guide our commitment to creating exceptional experiences for our residents, our team members and our communities.

Summary

Position Summary — The Assistant Community Manager is responsible for supporting the overall operations and sales at the Community with a strong focus on customer service, resident retention, and administrative support. Tasks and responsibilities align with the company’s goals and EPIC values.

Duties and Responsibilities — What you will do: The qualified individual will work as an integral part of the operations team to perform the following essential functions:

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
• Prepare and distribute resident and community communications including rule reminders, violation notices, lease addendums and renewals, rent collections, and related notices.
• Support day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and staff coordination.
• Assist in increasing occupancy through home sales, home leasing, site leasing, and marketing the community.
• Coordinate vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Assist in the development of marketing strategies based on the local market and competition.
• Maintain community appearance and ensure repairs are recorded, communicated, and completed in a timely manner through regular inspections and tours.
• Comply with local regulations and company policies, procedures, and regulations.
• Address resident concerns and requests promptly to ensure resident satisfaction with management.
• Accurate forecasting and reporting of occupancy, sales, etc.
• Attend virtual meetings via Microsoft Teams and participate actively.
• Flexibility in hours including nights and weekends as needed.
• Assist in lease transactions by generating lease paperwork and guiding prospects through the lease process; conduct lease signing and new resident orientation.
• Provide coverage in the event of a vacancy or absence of the Community Manager.
• Other duties as assigned.

Qualifications — What you should have:

• High school diploma or GED.
• Property management office experience preferred.
• Two+ years administrative experience.
• Excellent written and verbal communication skills.
• Strong administrative, customer service, problem-solving, and sales/persuasion skills.
• Proficiency in MS Office; experience with Yardi, Rent Manager, Back Office, and Manage America preferred.
• Active and valid driver’s license with clean driving record; reliable transportation to work.
• Active and working personal mobile phone.
• Growth mindset with a willingness to learn and adapt.
• Professional appearance and conduct at all times.

Compensation and Benefits — What we have to offer: Competitive pay commensurate with market and experience, plus an benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(k). Some positions with sales and leasing responsibilities may have a commission plan or override program.

Equal Opportunity Employer — Cambio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Hiring is based on merit and qualifications directly related to professional competence. We do not discriminate on race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or other non-merit factors protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.