Compass Group is hiring: SENIOR LEAD MULTIMEDIA TECHNICIAN in Boston

Overview

Eurest is hiring for a Senior Lead Multimedia Audio Visual Technician for a conference center environment at Harvard University, 20 Western Avenue, Boston, MA 02134. Online applications are accepted only.

Job Summary

Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Key Responsibilities

• Oversees staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems.
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provides consultation and education to all levels of end users on presentation technologies.
• Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Maintains conference room integrity.
• Performs regular preventive maintenance checks (e.g., address issues such as cable management, safety standards noncompliance).
• Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintains understanding of current and new presentation technology.

Preferred Qualifications

• High School diploma or equivalent is a must
• Five to seven years audiovisual technology management experience
• Five to seven years AV and presentation technologies experience
• Three to five years customer service experience
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
• Strong customer service and communications skills required
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
• Ability to facilitate tasks with internal and external staff to assure meeting and event success
• Understanding of normal business and office procedures
• Experience working in a fast paced university/conference center environment
• Self-motivated independent thinker
• CTS certification by InfoComm
• Industry relevant training or technical courses a plus
• Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (HVAC, electrical, lighting, building controls, security, etc.)

Associates Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

About Compass Group

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity.

Req ID: 1457465