TELLER FULL TIME - ISLA VERDE BRANCH - FIRSTBANK PR Job at First Bank in Carolin

Overview

The Service Representative (Teller) attends to and processes bank customers' daily paying and receiving transactions. The role involves identifying customer needs for bank products and services and referring accordingly, delivering service that meets satisfaction standards, and complying with regulatory requirements and operational procedures.

Accountable for adhering to the Bank’s BSA, AML, and OFAC policies. Employee must follow unit procedures developed to align with these policies and report any suspicious activity or transactions in accordance with the Bank’s processes. Mandatory BSA, AML, and OFAC training must be completed as required.

What You’ll Need to Succeed

• Processes monetary transactions such as check cashing, money orders, savings and checking withdrawals and deposits, cash advances, loan, car and mortgage payments, among others.
• Performs debit/credit entries through the teller system or manually during contingency situations.
• Applies security measures, identifies and reports irregularities and suspicious transactions as per BSA and other requirements.
• Maintains internal controls and cash balances; refers transactions when authorization is needed.
• Complies with laws and regulations including BSA, Truth in Lending, Truth in Savings, US Patriot Act, and related acts.
• Performs end-of-day balancing and closing and coordinates with the Proof and Transit unit as required.
• Completes FINCEN 104, CTR information forms for cash and other transactions as defined in procedures.
• Maintains operational activities and procedures related to the scope of responsibility.
• Contributes to branch growth by applying the Sales Culture and OSS Program, achieving goals and following administrative procedures.
• Identifies customer product and service needs and refers accordingly; participates in internal and external sales activities.
• Performs greeter duties when needed and supports branch operations.
• Performs administrative duties including daily transaction documentation, cash counting, tallying, and filing documents.
• Supports branch and Retail & Business Banking in special projects and assignments.
• Educates and guides customers on alternative banking channels (e.g., mobile app, online banking, ATMs) to reduce in-branch transactions and enhance convenience.

Competencies

• Planning and organization
• Problem solving
• Communication and interpersonal relations
• Initiative and creativity
• Effort and engagement
• Reading oriented
• Teamwork
• Analytical thinking
• Customer service
• Sales oriented
• Quality
• Accounting oriented

What You’ll Need

• Six (6) months to one (1) year of experience in a sales or customer service environment.
• A minimum of 24 credits toward an associate or bachelor’s degree, or related banking coursework, preferred.
• Candidates with a combination of practical experience, relevant training, and academic preparation may also qualify.
• Basic mathematical skills.
• Experience working with cash registers, preferred.
• Excellent communication and written skills.
• Fully bilingual preferred.
• Computer literacy in MS Office, Internet, and banking tools.
• Available to work holidays, weekends, and flexible schedules; available to be transferred to other branches within the area.
• Organized, detail-oriented, and able to multitask with quick, accurate performance.

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