TELLER FULL TIME - PLAZA DEL CARIBE BRANCH - FIRSTBANK PR Job at First Bank in P

Overview

The Service Representative (Teller) is responsible for attending and processing bank customers' daily paying and receiving transactions needs through identifying customer product and service needs and referring accordingly, providing service that meets satisfaction standards, and complying with regulatory requirements and operational procedures.

Accountable for adhering to the Bank’s BSA, AML and OFAC applicable policies. The employee must follow unit procedures developed in compliance with the policies. The employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

Responsibilities

• Process monetary transactions such as check cashing, money orders, savings and checking account withdrawals and deposits, cash advances, loan payments, car and mortgage payments, among others.
• Perform debit/credit entries through the teller system or manually during contingency situations.
• Apply security measures, identify and report irregularities and suspicious transactions as per BSA and other requirements.
• Apply internal control measures maintaining registrar cash balances as established and refer transactions when authorization is needed.
• Comply with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Lending, Truth in Savings, US Patriot Act and Community Reinvestment Act, among others.
• Perform end-of-day balancing and closing, enabling sending transactions to the Proof and Transit unit as per the required timetable.
• Complete FINCEN 104, CTR information forms, for cash and other transactions as defined in BSA operational procedures.
• Comply with all operational activities and procedures related to the role’s scope of responsibility.
• Contribute to branch growth by applying the Sales Culture and OSS Program, achieving goals, working plans and following administrative procedures.
• Comply with the branch Sales Culture, identifying customer product and service needs and referring accordingly; participate in internal and external sales activities.
• Perform greeter duties when needed.
• Perform administrative duties including preparing daily transactions documents, money counting and tallying, and filing documents.
• Assist branch and Retail & Business Banking in special projects and assignments.
• Proactively educate and guide customers on alternative banking channels (e.g., mobile app, online banking, ATMs) to reduce in-branch transactions and enhance customer convenience.

Competencies

• Planning and organization
• Problem Solving
• Communication and interpersonal relations
• Initiative and creativity
• Effort and engagement
• Reading Oriented
• Teamwork
• Analytical thinking
• Customer Service
• Sales oriented
• Quality
• Accounting oriented

What You’ll Need

• Six (6) months to one (1) year of experience working in a sales or customer service environment.
• A minimum of 24 credits toward an associate or bachelor’s degree, or coursework related to banking, is preferred.
• Candidates with a combination of practical experience, relevant training, and academic preparation may also qualify if they demonstrate the required skills and competencies.
• Basic mathematical skills.
• Experience working with cash registers is preferred.
• Excellent communication and written skills.
• Fully bilingual preferable.
• Computer literate in the use of MS Office, Internet, and banking tools.
• Available to work holidays, weekends, and flexible schedules; also available to be transferred to other branches within the geographical area.
• Organized, detail oriented and able to multitask; ability to evaluate, react and perform quickly and without errors.

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