Chief of Staff, Chief Customer & Marketing Officer (CCMO)

Chief of Staff, Chief Customer & Marketing Officer (CCMO)

About the Company

Accomplished provider of integrated customer support & communication software solutions

Industry
Information Technology and Services

Type
Privately Held, VC-backed

Founded
2010

Employees
1001-5000

Funding
$200+ million

Categories

• CRM
• Information Services
• Information Technology
• SaaS
• Software
• Information Technology & Services
• Technology
• Cloud Services
• Computers
• Design Services
• Integration Services
• IT Management

Specialties

• customer support software
• helpdesk
• web 2.0
• saas
• support ticket system
• web based support ticket system
• crm
• itsm
• applicant tracking system
• conversion optimization suite
• and conversion optimization suite

About the Role

The Company is seeking a Chief of Staff for the Chief Customer and Marketing Officer (CCMO) to play a pivotal role in the growth and transformation of its customer-centric integrated customer growth organization. The successful candidate will be responsible for driving and executing transformative strategies, ensuring the success of key initiatives, and fostering a culture of results and accountability. This role demands a strategic thinker with a proven track record in the technology sector, particularly in the B2B SaaS industry, and a strong focus on operational excellence, goal setting, and organization alignment. The Chief of Staff will also be instrumental in driving communication, problem-solving, and stakeholder management, and must demonstrate exceptional leadership qualities to inspire and motivate global teams.

Applicants for the Chief of Staff position at the company should have a BA/BS degree, with a Master's degree being desirable, and a minimum of 15 years of experience in marketing or sales-related roles within the technology sector. The role requires in-depth knowledge of the B2B SaaS industry, a data-driven approach, and a proven ability to set and achieve ambitious goals. The ideal candidate will have a strong business acumen, excellent communication skills, and the ability to manage budgets and financial planning. Experience in leading transformation initiatives, crisis management, and the ability to thrive in a fast-paced, dynamic environment are essential. The Chief of Staff will be expected to travel up to 20% of the time and must be adept at building and maintaining relationships at all levels of a large, multi-country organization.

Hiring Manager Title
Vice President of Integrated Customer Growth (ICG) Strategy & Programs

Travel Percent
20%

Functions

• Marketing
• Sales/Revenue
• Business Development