George Washington University is hiring: Library Coordinator, Access Services in

Overview

The Library Coordinator, Access Services provides daily supervision of Access Services operations to ensure the quality of service expected by library patrons and other library departments. The role assists Access Services Managers in training, development, and evaluation of Access Services staff, engages in problem-solving related to library policies and patron inquiries, escalates complex questions to management, and utilizes various systems to perform routine record maintenance. The position oversees Access Services activities by monitoring desk schedules and directing staff in services such as registering patrons, checking out and renewing materials, collecting fines/fees and recording payments, issuing library cards, responding to inquiries and referrals, signing in visitors, and verifying patron eligibility. In the absence of the Library Operations team, the person may handle facility requests during evening and weekend shifts. The Access Services Department manages four major functions: Circulation Services, Resource Sharing, Entrance Services, and shelving.

Responsibilities

• Delivers a high level of customer service to library patrons in a fast-paced physical environment.
• Performs daily Access Services duties: providing access to the building; verifying visitor eligibility; providing policy and procedural information; checking in and out materials; creating and correcting library accounts; basic cataloging of circulating incidentals; shelving returned materials and reserve items; providing basic reference to patrons.
• Handles facility requests in the absence of the Library Operations team.
• Interprets library policies and procedures and assists users in facilitating access to the building, collections, and services.
• Coordinates daily activities for two service desks by communicating work expectations and adapting activities based on department needs.
• Solves complex questions and requests by exercising discretion and judgment, consulting with management as needed.
• Assists in training and monitoring staff on the use of automated systems such as Alma and PassagePoint, and other Access Services duties including shelving, circulation, and entrance services.
• Provides feedback to the Access Services manager regarding employee performance and assists in developing user guides, patron handouts, and training materials.
• Participates in shelving activities including sorting, shifting, and shelving the collection according to Library of Congress call numbers.
• Performs other related duties as assigned.

Qualifications

Minimum Qualifications: Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications:

• Experience in a public or academic library or customer service environment is preferred.
• Customer service experience (preferably in a library setting).
• One-year supervisory experience preferred.
• Willingness, availability and flexibility to work a combination of daytime, evening, night, weekend and overnight hours.
• Ability to work independently and diplomatically with patrons and library staff.
• Ability to recognize the basic elements in a bibliographic citation.
• Knowledge of Library of Congress Call number classification, or ability to learn.
• Office computing skills and internet literacy, and the ability to learn a variety of systems and software.

Position Information

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: University Libraries

Hours Per Week: 40

Hiring Range: $24.77

Work Schedule: Sunday through Thursday shifts between 10am and 9pm

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Job Open Date: 09/05/2025

Open Until Filled: Yes

Background Screening: Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement: The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.