PHD is hiring: Manager, Creative Operations (Ride-Sharing Client) in New York

Overview

Manager, Creative Operations (Ride-Sharing Client) at PHD

PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for leading brands. This role leads the executional engine behind digital media campaigns, ensuring assets are delivered on time, on spec, and aligned with strategy. You will partner with internal media and investment teams, creative agencies, clients, and media vendors to drive seamless creative delivery and improve collaboration, workflows, and asset quality.

Responsibilities

• Oversee end-to-end creative delivery across all campaign types and formats (video, display, custom content, social, etc.).
• Translate media plans and partner specs into actionable timelines and creative deliverables.
• Lead creative kickoff and alignment meetings with internal and external stakeholders.
• Perform initial QA of delivered creative assets to confirm receipt and basic spec compliance (file type, file size, clip length).
• Maintain ongoing communication with investment, strategy, and client teams to stay ahead of plan updates and creative changes.
• Build and enforce internal creative workflows, timelines, and documentation standards.
• Manage custom program development, including production timelines and routing of assets between client, creative agencies, and media partner.
• Proactively identify and resolve creative blockers to prevent launch delays.

Desired Qualifications

• 3+ years in creative operations, campaign management, or related role in media, advertising, or marketing.
• Ability to manage multiple complex campaigns simultaneously; strong project management, time management, organization, and prioritization skills.
• Demonstrated success managing cross-functional timelines and creative workflows.
• Foundational knowledge of digital media creative specs, IAB standards, and related concepts.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication across disciplines with colleagues, clients, and partners at all levels.
• Basic knowledge of Google Campaign Manager or Studio is a plus.
• Undergraduate studies in advertising, marketing, or a related field.

Compensation and Benefits This is the pay range ($50,000-$95,000) the Company believes it will pay for this position at the time of this posting. Compensation will be determined based on relevant experience, qualifications, and geographic location. Benefits include health, vision, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance.

Hybrid work arrangement: three days per week in the office; two days remote. In-office days are discussed during interview and may be adjusted based on business needs.

Location and Work Mode

New York, NY; Hybrid (in-office three days/week, plus remote days).