Coach
Temporary Support Associate (Fashion Valley)
Coach, San Diego, California, United States, 92189
Temporary Support Associate (Fashion Valley)
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Temporary Support Associate (Fashion Valley)
role at
Coach Overview
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
Greeting the customer with a smile and eye contact; offer your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture where permitted by law Maintain accuracy when operating POS; maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Create lasting impression by thanking customers and providing a reason to return Represent Coach brand appropriately Receive shipment and transfers; notify Store Management when new product arrives Scan cartons/transfers, verify store information Communicate discrepancies to Store Management Process shipment/transfers per Coach standards and timeframes Organize and clean stock room daily; include offsite/remote warehouse as applicable Shift/organize product in the stockroom; react to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts; participate in store physical inventory counts Maintain Company Loss Prevention standards Sales Floor
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate price points, features/benefits, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management as needed Uphold housekeeping standards Competencies Required
Drive For Results: consistently exceeds goals and is results-oriented Customer Focus: meets customer expectations and builds trust Creativity: generates original ideas and adds value Interpersonal Savvy: builds relationships and uses diplomacy Learning on The Fly: quick learner, adaptable to change Perseverance: energetic and finish-oriented Dealing with Ambiguity: handles change and uncertainty effectively Additional Requirements
Experience: 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail Education: High school diploma or equivalent; college degree preferred Technical: Knowledge of cash register systems; basic computer skills; ability to use iPad/laptop; Mobile POS; read price and release sheets Physical: Fast-paced work; ability to maneuver on the sales floor; ability to lift up to 25 pounds regularly and up to 50 pounds for shipment/transfers Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic Note: This document is a sample of duties and may not be exhaustive. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity employer. All employment decisions are based on qualifications and do not consider protected characteristics. Visit Coach at www.coach.com.
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Join to apply for the
Temporary Support Associate (Fashion Valley)
role at
Coach Overview
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
Greeting the customer with a smile and eye contact; offer your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture where permitted by law Maintain accuracy when operating POS; maintain cash wrap organization and cleanliness Suggest multiple add-ons and sell gift cards Create lasting impression by thanking customers and providing a reason to return Represent Coach brand appropriately Receive shipment and transfers; notify Store Management when new product arrives Scan cartons/transfers, verify store information Communicate discrepancies to Store Management Process shipment/transfers per Coach standards and timeframes Organize and clean stock room daily; include offsite/remote warehouse as applicable Shift/organize product in the stockroom; react to sell-through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts; participate in store physical inventory counts Maintain Company Loss Prevention standards Sales Floor
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell-through and execute visual merchandising needs Support sales floor activities as directed Communicate price points, features/benefits, color and stock availability to customers Respond to customer requests confidently; partner with sales team or Store Management as needed Uphold housekeeping standards Competencies Required
Drive For Results: consistently exceeds goals and is results-oriented Customer Focus: meets customer expectations and builds trust Creativity: generates original ideas and adds value Interpersonal Savvy: builds relationships and uses diplomacy Learning on The Fly: quick learner, adaptable to change Perseverance: energetic and finish-oriented Dealing with Ambiguity: handles change and uncertainty effectively Additional Requirements
Experience: 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail Education: High school diploma or equivalent; college degree preferred Technical: Knowledge of cash register systems; basic computer skills; ability to use iPad/laptop; Mobile POS; read price and release sheets Physical: Fast-paced work; ability to maneuver on the sales floor; ability to lift up to 25 pounds regularly and up to 50 pounds for shipment/transfers Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic Note: This document is a sample of duties and may not be exhaustive. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity employer. All employment decisions are based on qualifications and do not consider protected characteristics. Visit Coach at www.coach.com.
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