Temporary Support Associate (Fashion Valley) Job at Coach in San Diego

Temporary Support Associate (Fashion Valley)

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Overview

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

• Greeting the customer with a smile and eye contact; offer your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture where permitted by law
• Maintain accuracy when operating POS; maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Create lasting impression by thanking customers and providing a reason to return
• Represent Coach brand appropriately
• Receive shipment and transfers; notify Store Management when new product arrives
• Scan cartons/transfers, verify store information
• Communicate discrepancies to Store Management
• Process shipment/transfers per Coach standards and timeframes
• Organize and clean stock room daily; include offsite/remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell-through and make room for new product
• Manage stock levels/product ownership in back-of-house and sales floor
• Prepare and conduct regular cycle counts; participate in store physical inventory counts
• Maintain Company Loss Prevention standards

Sales Floor

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell-through and execute visual merchandising needs
• Support sales floor activities as directed
• Communicate price points, features/benefits, color and stock availability to customers
• Respond to customer requests confidently; partner with sales team or Store Management as needed
• Uphold housekeeping standards

Competencies Required

• Drive For Results: consistently exceeds goals and is results-oriented
• Customer Focus: meets customer expectations and builds trust
• Creativity: generates original ideas and adds value
• Interpersonal Savvy: builds relationships and uses diplomacy
• Learning on The Fly: quick learner, adaptable to change
• Perseverance: energetic and finish-oriented
• Dealing with Ambiguity: handles change and uncertainty effectively

Additional Requirements

• Experience: 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail
• Education: High school diploma or equivalent; college degree preferred
• Technical: Knowledge of cash register systems; basic computer skills; ability to use iPad/laptop; Mobile POS; read price and release sheets
• Physical: Fast-paced work; ability to maneuver on the sales floor; ability to lift up to 25 pounds regularly and up to 50 pounds for shipment/transfers
• Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic

Note: This document is a sample of duties and may not be exhaustive. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity employer. All employment decisions are based on qualifications and do not consider protected characteristics. Visit Coach at www.coach.com.