NextGen | GTA: A Kelly Telecom Company is hiring: Senior Software Engineer (UI/U

Overview We are looking for a talented Senior UX/UI Designer/Developer with expertise in AWS Connect to join our IT team. In this hybrid role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. You will leverage your deep knowledge of AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows. The ideal candidate will have strong experience in both UX/UI design and development, as well as hands-on expertise in AWS Connect and related technologies. Responsibilities Design, develop, and implement user-centered solutions for call center operations and customer-facing tools. Leverage AWS Connect to create high-quality experiences for agents and customers and optimize customer journeys. Collaborate with cross-functional teams to define and implement UX/UI requirements and best practices for contact center environments. Develop high-fidelity prototypes, wireframes, and interactive designs using industry-standard tools. Ensure integrations with related services and platforms (e.g., Salesforce, Zendesk) are smooth and effective. Qualifications/Requirements 5+ years of experience in UX/UI design and development with a strong focus on solutions for call centers and customer-facing tools. Proven experience with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications. Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch. Strong understanding of UX/UI design principles and best practices for call center and customer service environments. In-depth knowledge of AWS Connect and its integrations (e.g., Salesforce, Zendesk). Proficiency in design tools such as Figma, Sketch, and Adobe XD; experience creating high-fidelity prototypes, wireframes, and interactive designs. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Telecommunications #J-18808-Ljbffr