Airetel Staffing, Inc.
One of Airetel Staffing's valued clients is looking for a
Conversational Designer
located remotely
Principal Duties and Responsibilities IVR/Chatbox experience strongly preferred Experience in dialog design, Dailogflow strongly preferred Not looking for any entry-level candidates. This is more geared towards mid-level experience (3-7 yrs of experience, though more experience is okay too)
JOB SUMMARY
We are seeking a Conversational Designer who can conceptualize, develop, and deliver compelling natural language interactions for our members and the many healthcare providers that serve them. As a Conversational Designer on the Digital Innovation Acceleration team, you'll expand upon your existing skillset and passion for conversational problem solving, and help define the multimodal conversational experiences for our Highmark family of chatbots, as well as our emerging voice assistant products.
ESSENTIAL RESPONSIBILITIES
Gather technical and product-specific requirements, create dialogs and flows, and build prototypes in order to create expressive, scalable, and intuitive conversational content for Chatbots, Virtual Assistants, and omnichannel conversational interfaces. • Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for all end-users that aligns with organizational content principles. • Propose human-centered content changes using data gathered from how users interact with our conversational products, while balancing the needs of our business partners and suggested edits from senior subject experts. • Foster collaboration across multiple teams to solve challenging, and at times, emotional healthcare needs with humancentered design thinking, and communicate solutions with language and storytelling that is on brand. • Contribute to the delivery of thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements. • Collaborate with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive continuous improvement. • Champion of Conversation Design as a practice, driving cultural change without fear of challenging the status quo and
Job Description
Reimagining customer experiences across channels. • Other duties as assigned or requested.
EDUCATION
Required • Bachelor's degree in Human-Computer Interaction (HCI), UX Design, UX Content or a related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree • Preferred • Direct experience with dialogflowi.
EXPERIENCE
Required
3 years Strong portfolio with voice and/or text-based conversational flows for virtual agents or virtual assistants that show how users complete simple and complex tasks as well as examples of mobile application, responsive web, and other digital interface design capabilities • 1 year Technical knowledge of the fundamentals of conversational design demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants • 1 year Effective verbal and written communication skills (emphasis on grammar and clear language) with the ability to effectively write in different styles and tones as the brand, channel, or situation dictates
Preferred
1 year Demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services and Insurance • 1 year Knowledgeable in creating accessible designs with experience working within reading standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all users • 1 year Facilitation, collaboration, and consensus-building skills, with experience in presenting to large cross-functional teams and Senior leadership • 1 year Multi-lingual or familiarity with localization and mapping of content into various languages
LICENSES or CERTIFICATIONS
Required • None
Preferred • UX Writing, Conversation Design, Conversational Copywriting, or AI Training Certification or Coursework
SKILLS
Experience in conversational design roles: research, design, development, copywriting, or support managing multiple concurrent projects of varying complexity
Understanding of natural language technology, how data from API calls is incorporated, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations
An understanding and appreciation for the fundamentals of user experience design, user research, including their processes and methodologies
Some experience creating and aiding in the adoption of conversation design tools, component systems, and frameworks including CXD research and metrics, addressing user issues through rich conversational interactions
Highly organized, self-starter with the ability to work on multiple projects at once with oversight and deliver high quality work on time in an Agile environment • Knack for design thinking exercises and human-centered (HCD) facilitation methods to solve complex challenges • Ability to present to teams within an organization, both verbally and in writing
Language (Other than English):
None
Travel Requirement: 0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type Office-based
Teaches / trains others Occasionally
Travel from the office to various work sites or from site-to-site Never
Works primarily out-of-the office selling products/services (sales employees) Never
Physical work site required No
Lifting: up to 10 pounds Constantly
Lifting: 10 to 25 pounds Occasionally
Airetel Staffing, Inc. is nationally recognized as Best of Staffing - Diamond Award Winner. For more details or to view other opportunities, visit us at
www.airetel.com
or call 214-353-0561.
Conversational Designer
located remotely
Principal Duties and Responsibilities IVR/Chatbox experience strongly preferred Experience in dialog design, Dailogflow strongly preferred Not looking for any entry-level candidates. This is more geared towards mid-level experience (3-7 yrs of experience, though more experience is okay too)
JOB SUMMARY
We are seeking a Conversational Designer who can conceptualize, develop, and deliver compelling natural language interactions for our members and the many healthcare providers that serve them. As a Conversational Designer on the Digital Innovation Acceleration team, you'll expand upon your existing skillset and passion for conversational problem solving, and help define the multimodal conversational experiences for our Highmark family of chatbots, as well as our emerging voice assistant products.
ESSENTIAL RESPONSIBILITIES
Gather technical and product-specific requirements, create dialogs and flows, and build prototypes in order to create expressive, scalable, and intuitive conversational content for Chatbots, Virtual Assistants, and omnichannel conversational interfaces. • Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for all end-users that aligns with organizational content principles. • Propose human-centered content changes using data gathered from how users interact with our conversational products, while balancing the needs of our business partners and suggested edits from senior subject experts. • Foster collaboration across multiple teams to solve challenging, and at times, emotional healthcare needs with humancentered design thinking, and communicate solutions with language and storytelling that is on brand. • Contribute to the delivery of thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements. • Collaborate with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive continuous improvement. • Champion of Conversation Design as a practice, driving cultural change without fear of challenging the status quo and
Job Description
Reimagining customer experiences across channels. • Other duties as assigned or requested.
EDUCATION
Required • Bachelor's degree in Human-Computer Interaction (HCI), UX Design, UX Content or a related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree • Preferred • Direct experience with dialogflowi.
EXPERIENCE
Required
3 years Strong portfolio with voice and/or text-based conversational flows for virtual agents or virtual assistants that show how users complete simple and complex tasks as well as examples of mobile application, responsive web, and other digital interface design capabilities • 1 year Technical knowledge of the fundamentals of conversational design demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants • 1 year Effective verbal and written communication skills (emphasis on grammar and clear language) with the ability to effectively write in different styles and tones as the brand, channel, or situation dictates
Preferred
1 year Demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services and Insurance • 1 year Knowledgeable in creating accessible designs with experience working within reading standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all users • 1 year Facilitation, collaboration, and consensus-building skills, with experience in presenting to large cross-functional teams and Senior leadership • 1 year Multi-lingual or familiarity with localization and mapping of content into various languages
LICENSES or CERTIFICATIONS
Required • None
Preferred • UX Writing, Conversation Design, Conversational Copywriting, or AI Training Certification or Coursework
SKILLS
Experience in conversational design roles: research, design, development, copywriting, or support managing multiple concurrent projects of varying complexity
Understanding of natural language technology, how data from API calls is incorporated, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations
An understanding and appreciation for the fundamentals of user experience design, user research, including their processes and methodologies
Some experience creating and aiding in the adoption of conversation design tools, component systems, and frameworks including CXD research and metrics, addressing user issues through rich conversational interactions
Highly organized, self-starter with the ability to work on multiple projects at once with oversight and deliver high quality work on time in an Agile environment • Knack for design thinking exercises and human-centered (HCD) facilitation methods to solve complex challenges • Ability to present to teams within an organization, both verbally and in writing
Language (Other than English):
None
Travel Requirement: 0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type Office-based
Teaches / trains others Occasionally
Travel from the office to various work sites or from site-to-site Never
Works primarily out-of-the office selling products/services (sales employees) Never
Physical work site required No
Lifting: up to 10 pounds Constantly
Lifting: 10 to 25 pounds Occasionally
Airetel Staffing, Inc. is nationally recognized as Best of Staffing - Diamond Award Winner. For more details or to view other opportunities, visit us at
www.airetel.com
or call 214-353-0561.