Pinnacle Live is hiring: Network Services Manager - Audio Visual, Event Technolo

Overview

Network Services Manager - Audio Visual, Event Technology at Pinnacle Live. Pinnacle Live is a premium, in-house AV partner delivering bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We seek motivated people who can balance big-picture problem-solving with hands-on execution to deliver unforgettable hospitality and live event experiences.

Job Summary

The Network Services Manager is responsible for managing Pinnacle Live’s venue-based networking team, products and services including network configuration and maintenance, as well as all networking-related customer service inquiries.

Responsibilities

• Provide leadership in the planning & execution for all venue-based networking needs while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, team growth and a culture of achievement
• Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service
• Communicate capabilities to clients in coordination with hotel sales
• Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent)
• Assist with and/or approve network design and architecture of any requested temporary circuits or wireless networks according to client specifications
• Troubleshoot and assist clients with networking and AV equipment, including client laptops
• Prioritize, organize, and execute networking activities while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance
• Participate in the maintenance of in-house networking systems
• Manage the sales process for maximum capture of business and revenue
• Assist with technical client consultations, onsite visits, conference calls, etc.
• Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival
• Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented
• Maintain accurate client event information within the Company’s business systems
• Drive inventory processes for all networking equipment inventory
• Review daily invoices with client and obtain client’s signature on invoices as needed
• Ensure any lost, stolen, or damaged equipment is immediately reported to management
• Ensure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking
• Comply with all Company policies and procedures
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned

Supervisory Responsibilities

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience

• High School Graduate or equivalent
• One (1) to two (2) years’ exposure to audio visual and/or hospitality industry preferred
• General computer proficiency and willingness to learn new platforms
• CompTIA A+ preferred

Required Skills & Knowledge

• Demonstrated experience aligning team members behind common goals
• Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties
• Strong technical aptitude
• Strong understanding of layer 2 & 3 TCP/IP networking principles
• Knowledge of layer 2 VLANs, including set-up and configuration
• Demonstrated knowledge of virtual private networks (VPN)
• Working knowledge of a variety of computer software programs
• Ability to work in a fast-paced environment and juggle multiple tasks

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate
• Lift up to 50 pounds occasionally

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurance options: health, vision, dental and more

Company Values & EEO

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions. We strive to foster an environment of diversity, equity, inclusion, belonging, and mutual respect.

Pinnacle Live welcomes and celebrates the diversity of all team members, clients, and partners, and affirms the identities and experiences of all our members.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Information Technology
• Industries: Events Services