Orange County Government is hiring: Video Surveillance Coordinator in Orlando

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Work Schedule: This position is assigned to varied shifts and requires flexibility. Work schedules may include evenings, weekends, and holidays as needed to support operational requirements. Candidates must be able to reliably accommodate these scheduling needs.

Job Description

General Functions: The Video Surveillance Coordinator is an integral part of a team, playing a key role in the operation and monitoring of the Security Division\'s fire alarm and Closed-Circuit Television (CCTV) system for the Convention Center. Work is performed under the general supervision of an assigned supervisor. Performance is reviewed through observations and results achieved.

Representative Duties/Assignments: Duties may vary based on area of assignment. The following are representative duties; it is not the intent to capture all duties performed by this classification.

• Operates radio and facilitates electronic communications
• Receive and evaluate calls from internal divisions and external agencies requesting assistance from both emergency and/or non-emergency incidents, obtain relevant information related to the situation and initiate appropriate actions to resolve the request
• Adhere to established rules, regulations, policies and procedures as outlined in the Security SOP, IMAGE Manual and Orange County Policy & Procedures Manual
• Operates remote CCTV and fire alarm systems
• Acknowledges fire alarms, notifies Life Safety, Security and Facility Maintenance staff points of contact and provides direction to alarm points. Coordinates with on-scene Security personnel to address and resolve the incident
• Notifies emergency agencies (Orange County Sheriff\'s Office and/or Orange County Fire Rescue) regarding current emergencies and ensures they are provided with pertinent information to accomplish their tasks
• Coordinates communication with other law enforcement agencies (e.g., Secret Service, FBI) as applicable
• Monitors cameras of affected areas upon notification of incidents or emergencies; continues monitoring until conclusion
• Responsible for messaging on the Mass Notification system
• Stays on the phone during emergencies to collect additional information (e.g., bomb threats or medicals)
• Maintains paper and video logs according to Security Division departmental procedures
• With the Squad Supervisor, determines if it is necessary to transfer any recorded incident to Digital Video Disc (DVD)
• Operate the Security Division\'s Electronic Card Access Control System to ensure entry access for authorized personnel
• Conduct an inventory/inspection of all cameras and equipment, ensuring operability; annotate the inspection in IMS. Submit a Service Request via Maximo for deficiencies and report to Information Systems Services (ISS). Notes in IMS will include the ISS tracking number

Minimum Qualifications: Graduation from high school or equivalent and four years of experience in a multi-task environment communicating directly with the general public using a radio or telephone. May be required to possess and maintain a valid State of Florida Driver License. Possession of a Florida Public Safety Telecommunicator Certification within 18 months of hire.

Preferences: NULL

Application Details

Open Date: 09/05/2025
Close Date: 09/19/2025
This posting is subject to close without prior notice.

Salary Information

Pay Grade: 013 - From $20.88 to $27.14
FLSA Status: Non-Exempt
Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all family members from day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one-on-one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

Veterans Preference: If you are claiming Veterans\' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please upload documents to Orange County Human Resources via secure Box.com. Your cover letter should include the Job ID, position title, your full name, and the last 4 digits of your SSN. Veterans\' Preference applies to a first promotion after reinstatement or reemployment.

Address

Orange County Convention Center, 9800 International Dr., Orlando, FL 32819

Notes: Selected candidate will be required to successfully complete the pre-employment drug, physical and background check.