Senior Sales Manager - Audio Visual, Event Technology Job at Pinnacle Live in Da

Overview

Senior Sales Manager - Audio Visual, Event Technology at Pinnacle Live. Pinnacle Live is a premium, in-house AV partner delivering bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We seek dedicated professionals to deliver unforgettable hospitality and live event experiences.

Job Summary

The Senior Sales Manager plays a critical role within the In-Venue Sales organization, responsible for driving the sales efforts of their assigned hotel. This position acts as front-line sales for the hotel sales team, generating all Scope of Work (SOW) and Contracts for leads. Through the Catalyst Sales Process, the Sales Manager moves leads through the sales funnel—focusing on connection, prequalification, solutions, and more. The role also concentrates on large-scale production sales for the designated property.

Responsibilities

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals, and contracts based on hotel leads requiring AV products and services.
• Follow the Catalyst Sales Process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Maintain deep knowledge of Pinnacle Live’s products and offerings and stay current with new technologies.
• Provide hotel leads with necessary resources (layouts, renderings, visuals, product suggestions, etc.).
• Enter all pertinent client information into Pinnacle Live’s CRM and develop a sales strategy with funnel and activity reporting for individuals and the team.
• Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Build outstanding relationships and clear lines of communication within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and the hotel during site visits, planning meetings, and pre-convention and debrief meetings.
• Deliver a Gold Standard customer experience throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Qualifications

Education & Experience

• Bachelor’s degree in business or related field
• Minimum of three (3) years in a customer service-facing role
• Minimum of two (2) years in a hospitality sales leadership role
• Proficiency in CRM platforms with ability to generate insights into sales activity
• Production and staging experience preferred
• Scenic and décor experience preferred
• Rigging, electrical, and exhibit experience preferred

Required Skills & Knowledge

• Excellent communication, interpersonal, and relationship-building skills
• Strong project management abilities and comfort in fast-paced environments
• Problem-solving mindset with strong organizational skills
• Customer service focus with willingness to go above and beyond
• Strong time management and ability to manage multiple projects
• Effective business communication, presentation, and writing skills across multiple platforms
• Relationship builder internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Performance-based incentive plans on top of base salary
• Generous paid time off, holidays, and sick/personal days
• 401k with employer contribution match
• Health, vision, dental and other insurances

Company Information

Pinnacle Live is a E-verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively fostering an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity requires ongoing effort to create a welcoming atmosphere for all.

Pinnacle Live welcomes, acknowledges, empowers, and celebrates the diversity of all team members, clients, and partners, and affirms the identities and experiences of all our members.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Business Development
• Industries: Events Services