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Process Lead @ Infosys BPM | Talent Acquisition| HR Recruitment | Tech/Nontech hiring | Niche hiring | Diversity hiring | Lateral hiring |
Senior Manager, Content Production Workflow
Overview
Infosys BPM is seeking a strategic, systems-minded production workflow expert to lead the design and optimization of our content production processesfocused on mid- and lower-funnel content at scale. This role is ideal for someone who thrives in cross-functional creative ecosystems and has hands-on expertise in Adobe Workfront as the operational backbone of integrated marketing or studio production.
You will partner closely with creative, marketing, and operations teams to ensure efficient content throughput across digital, social, and performance channels. Your expertise will drive clarity, speed, and accountability through templated workflows, intake structures, and reporting automationwithout sacrificing creativity.
Responsibilities:
- Own the end-to-end content production workflow for mid- and lower-funnel content across digital, social, email, and paid media channels
- Serve as lead for Client, alongside Client Workfront product expert, and martech Workfront team
- Adobe Workfront SME supporting intake design, routing logic, task templates, custom forms, roles, dashboards, and reporting
- Build and optimize scalable workflows that support high volumes of asset production with efficiency, from creative briefing to delivery
- Support training and onboarding for cross-functional users within Workfront, and serve as the primary liaison with Adobe support
- Partner with creative leads and producers to align workflow structures with creative development timelines and channel needs
- Implement automation for approvals, SLAs, tagging, and campaign linkage to improve visibility and reduce manual work
- Monitor system adoption and performance, surfacing insights to improve bottlenecks, resource allocation, and capacity planning
- Collaborate with marketing ops and IT to integrate Workfront with DAMs, CMS, and downstream platforms
Basic Qualifications
- Bachelors Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Minimum 12 years of experience related to the job description.
Preferred Qualifications
- Experienced in production operations, studio workflow, or content marketing
- Deep Adobe Workfront expertise (certification preferred); proven ability to build and scale Workfront in a creative environment
- Experience managing workflows for mid- and lower-funnel content: email, landing pages, paid media, social, product content
- Strong understanding of creative development processes and stakeholder alignment
- Excellent systems thinking, documentation, and communication skills
- Ability to balance structure and flexibility in dynamic environments
- Experience with DAM systems (e.g., AEM Assets, Bynder), Jira, or other project management tools
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and Project Management-
Industries
IT Services and IT Consulting and Outsourcing and Offshoring Consulting
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Inferred from the description for this job
Medical insurance
Vision insurance
Paid maternity leave
401(k)
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