Service Writer Job at Rearden Auto Service in Park City

Rearden Auto Service is a premier automotive service provider specializing in servicing high-end and premium luxury automobiles. Known for precision and personalized attention, we pride ourselves on delivering unparalleled customer satisfaction. As a small, highly focused team, we emphasize versatility, initiative, and leadership. Joining Rearden Auto Service means contributing to a legacy of excellence while having the opportunity to grow with a dedicated and skilled team.

We are seeking a versatile and experienced Service Writer to drive operational excellence. This role is vital to our business growth, requiring a self-motivated professional who can bring proven knowledge of repair practices and implement improvements within our unique shop environment.

With competitive pay based on hours worked, an optional 4/10 work schedule, and a relaxed work environment, Rearden Auto Service is likely the premium auto service department you’ve been wanting an opportunity to work for.

Responsibilities

• Provide excellent customer service by greeting customers, assessing their needs, and providing appropriate recommendations for vehicle services.
• Schedule appointments and manage the service schedule to ensure efficient workflow.
• Communicate with technicians to ensure accurate diagnosis and repair of vehicles.
• Prepare estimates for repairs and communicate them to customers.
• Coordinate with parts department to ensure timely delivery of necessary parts.
• Keep customers informed about the status of their vehicle repairs.
• Handle customer inquiries, complaints, and concerns in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.

Qualifications

• Previous experience as a Service Advisor in an automotive repair shop or dealership is preferred.
• Knowledge of European car repair is highly desirable.
• Strong communication and interpersonal skills to effectively interact with customers and technicians.
• Excellent organizational skills to manage appointments and service schedules.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient computer skills to input and retrieve information from the system.
• Basic diagnostic skill are a bonus.
• Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.