Technical Writer MLS2 Job at ZipRecruiter in Beavercreek

Overview

Arcticom, a company within the BSNC family, is seeking a qualified MLS2 Technical Writer for a remote role. The technical writer will support testing of systems and applications that support end-to-end testing. The candidate should have experience designing, developing and maintaining technical documentation, as well as delivering on-the-job training as necessary. The candidate will be responsible for developing documentation and specifications for software systems, procedures and training materials, facilitating training for system users, and providing on-the-job training.

Responsibilities

• Documentation of the Development Lifecycle
• Analysis
• Design
• Development
• Implementation
• Evaluation
• Maintenance
• Structured software development methodologies (waterfall and agile)
• Document Development Life Cycle (DDLC)
• Software Development Life Cycle (SDLC) (waterfall and agile)
• Designing and developing technical documentation for software and non-software systems
• Building interactive eLearning courses and storylines
• Using eLearning software and authoring tools (e.g., Adobe Captivate, Advanced PowerPoint, Articulate, etc.)
• Multi-media
• Defining objectives and curriculum outlines
• Developing technical documentation for technical and non-technical users
• Reviewing pertinent documentation (e.g., user stories, requirements, specifications, etc.)
• Analyzing documented requirements, developing supporting documentation and eliciting feedback from the subject matter experts and target audience (Developing specifications)
• Analyzing and interpreting specifications from which technical documentation will be written
• Developing technical procedures to support operational processing activities
• Create or modify plans and procedures to create technical documentation, considering requirements, intended use of the system, facility constraints and equipment, and involving system users
• Developing and modifying procedural manuals
• Developing training materials and reference guides

Qualifications - Experience, Education and Certification

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum Necessary) Qualifications

• Excellent written and verbal communication skills
• Proficiency in MS products including MS Office, MS Project, and MS Visio
• Strong attention to detail
• Ability to organize and facilitate planning and demonstrations
• Ability to track, manage, and ensure project tasks are completed in a timely manner
• Able to write in explanatory and procedural styles for multiple audiences
• Skilled at prioritization and multi-tasking

Knowledge, Skills, Abilities, and Other Characteristics

• Author, plan, develop, organize, write, and edit complex IT network survey, migration, design and implementation procedures, plans, and manuals
• Research, develop and document technical design specifications and test scripts
• Produce electronic documentation in addition to hard copy
• Maintain a comprehensive library of technical terminology and documentation
• Analyze documents to maintain continuity of style of content
• Manage updates and revisions to technical literature
• Maintain schedules of multiple deployed networking teams
• Manage suspense system for all deliverables and ancillary documentation needs
• Interview and collaborate with stakeholders to capture, develop, and write technical documentation, migration/integration/implementation plans, flowcharts, processes, technical orders, SOPs, and more ensuring accuracy, readability, and ease of use
• Develop and write standardized tactical, techniques, and procedures
• Establish standards and document review checklists
• Understanding of project task-linked dependencies

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about.

DOT Covered/Safety-Sensitive Role Requirements

This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.

Work Environment

The work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required.

Supervisory Responsibilities

No supervisory responsibilities.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

BSNC is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.