IT Technical Writer
The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on "what works," staff at DOP engage in meaningful relationships with those on probation to enhance community safety and decrease recidivism. The Department of Probation (DOP) is seeking an organized and detail-oriented IT Technical Writer to provide critical support to the IT Department. Duties and responsibilities include, but are not limited to, the following:
- Research and write technical materials, such as: operating and maintenance manuals, procedural documents, capital equipment requisitions, Requests for Proposals for technology equipment, and Return On Investment documents;
- Act as the designated contact for preparing and/or updating the division's financial documentation, including budget analysis, capital and expense funding requests;
- Ensure the quality and of the division's documentation;
- May serve as a project manager to coordinate projects, stakeholders and SMEs;
- Assess statistical, financial data - rates / price models, total cost of ownership with associated deliverables;
- Develop and implement schedules, technical objectives and requirements for business case approval;
- Understand from a vendor's point-of-view the economies of the purchase and its inherent benefits to DOP;
- Document vendors' offers and communicate issues that may arise from the requirements allowing DOP to gain a better outcome;
- Leverage research and data to drive writing executions of the CPs;
- Bring a pragmatic approach, leveraging resources while closely scheduling time;
- Handle special projects and initiatives as assigned.
Additional duties as assigned. Hours/shifts are dependent on the needs of the Department. Candidates may be required to work various shifts including evenings and weekends. Maximum salary is not guaranteed. IT PROJECT SPECIALIST - 95710
Minimum Qualifications
1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 4. Education and/or experience which is equivalent to "1", "2", or "3" above.
Preferred Skills
- Minimum 5 years' experience in technical writing - Master's Degree a plus - Proven ability to understand technology and to articulate technology concepts and proposals in clear, concise understandable terms through excellent written and oral communication skills - Writing samples will be required.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.