Macy's is hiring: Retail Cosmetics Sales Beauty Advisor, Biltmore Fashion Park -

Overview

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. This role supports the beauty department as a Cosmetic Sales Flex Colleague, also known as a Beauty Advisor Flex. You are the trusted expert our customers turn to for all things beauty, and you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales.

You serve as both an educator and a beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends help you introduce customers to new items and innovations that match their needs and style. Building lasting client relationships is at the heart of your role, with proactive growth and management of a loyal client base through consistent follow-up, virtual outreach, and personalized service – always aiming to exceed expectations and achieve sales goals.

By combining genuine hospitality, strong product knowledge, and a passion for beauty, you help every customer leave feeling confident, cared for, and excited to return.

Responsibilities

• Begin each day energized and ready to make an impact by greeting teammates, keeping the sales floor clean and organized, and reviewing sales goals, new arrivals, top-selling items, trends, and promotions to engage, educate, and sell with confidence.
• On the floor, focus on the customer with a warm welcome, eye contact, and friendly conversations to build relationships and encourage repeat visits.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Finish Strong by sharing Loyalty program benefits, ensuring customers have what they need, and ending with sincere thanks, often addressing the customer by name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive for excellence as a continuous journey, taking pride in work, achieving sales goals, and learning from others to deliver store results.

Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters. During the 4th Fiscal Quarter, 60 hours per quarter are required. Minimum hours and weekend shifts may be subject to change.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on benefits and use of beauty products
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Meet and surpass daily sales goals by delivering exceptional service
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• At least 1 year of customer service or selling experience required

Essential Physical Requirements

• Talking, lifting, constant movement, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment and cash register operations

What We Can Offer You

Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage and a 401(k) match. Enjoy paid time off and eight paid holidays, opportunities for career growth with continuous learning and leadership development, and the chance to contribute to the community through colleague resource groups and volunteer opportunities.

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing online shopping, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy's offers opportunities to be part of memorable moments in people’s lives.

Join us and help write the next chapter in our story – Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

We are directing you to the original job posting. Please apply directly for this job at the employer’s website.