Macy's is hiring: Retail Cosmetics Brand Expert - Clinique, Biltmore Fashion Par

Overview

As a Beauty Brand Expert at Macy's, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast — creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role, you'll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You'll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you'll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment.

Responsibilities

• Lead with a positive example each day: set the tone, review daily sales goals, stay informed on new launches and current beauty trends, and deliver exceptional service.
• Lead on the floor through action: welcome customers with genuine hospitality, make eye contact, and start personal conversations that build relationships.
• Maintain a shoppable space: ensure testers are clean and stocked, pricing and signage are current, and displays reflect brand standards.
• Finish Strong: remind customers about Loyalty benefits and ensure they leave with everything they need, using the customer's name when possible.
• Model collaboration and care: support peers so the team can better serve customers and communities.
• Aim for excellence as a journey: strive to improve daily, achieve sales goals, and learn from each other.
• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance (daily/weekly/monthly/seasonal/annual) and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate sound judgment and a passion for the beauty industry.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules in English.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and technology, including handheld equipment and cash register operations.

What We Can Offer You

Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Grow your career with continuous learning and leadership development, and participate in our Colleague Resource Groups and volunteer opportunities.

Benefits (selected)

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is Macy's — a place to help customers find memorable moments, from gifts to fashion and events. Join us to write the next chapter in our story.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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