Amazon is hiring: Senior UX Designer, Amazon Customer Service in Culver City

Overview

Senior UX Designer, Amazon Customer Service. Job ID: 3076560 | Amazon.com Services LLC. At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Service UX Studio defines UX that helps us better understand and serve our customers. We are seeking a UX Designer to reimagine Amazon's suite of Voice of Customer (VoC) products, which are critical for analyzing customer feedback, identifying trends, and driving proactive solutions across Amazon. Our VoC products are used by teams globally to identify and eliminate product and service defects, making it a crucial platform for improving customer experience worldwide. You will design next-generation experiences that transform vast amounts of customer feedback into actionable insights and serve diverse internal users across geographies, time zones, and business units.

You are a UX Designer with strong user interface design skills and a desire to deeply understand customer needs, applying these insights to everything you do. You will focus on big-picture initiatives while addressing crucial details. You thrive as a systems-oriented thinker, solving ambiguous and multi-faceted problems and simplifying highly technical challenges. You will partner closely with UX Research to transform complex data into compelling design solutions. You will be both a strategic thinker and a persuasive storyteller, using data to drive decisions and influence stakeholders. This role shapes how Amazon understands and responds to customer needs at scale, requiring creative problem solving and strategic communication to drive meaningful improvements to the customer experience. You will design interfaces that leverage the latest machine learning and AI capabilities to analyze customer feedback patterns, identify emerging issues, and drive proactive solutions. You will develop best-in-class experiences (including user interface designs, user flows, interaction models, and lightweight prototypes) in a fast-paced, startup-like environment. You will work with product management, engineering, and the UX team to take projects from early-stage concepts to launch, translating complex data into actionable insights for diverse internal users, from business analysts to senior leadership.

Key job responsibilities

• Lead end-to-end design from concept to launch
• Create user interfaces that reveal meaningful patterns to users
• Develop and validate solutions through user research and iterative testing
• Build compelling narratives that connect customer insights to business opportunities
• Partner with product, engineering, and research teams to deliver impactful solutions
• Lead design reviews and workshops to align stakeholders and drive decisions

A day in the life

As a Senior UX Designer for Amazon Customer Service, you will design interfaces that leverage the latest machine learning and AI capabilities to help analyze large enterprise accounts, identify emerging issues, and drive proactive solutions to resolve procurement issues before they happen. You will develop best-in-class experiences, including user interface designs, user flows, interaction models, and lightweight prototypes, in a fast-paced, startup-like environment. Working closely with product management, engineering, and the UX team, you\'ll take projects from early-stage concepts to launch. You are a pragmatic designer who can translate complex data into actionable insights that serve diverse internal users, from business analysts to senior leadership.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.