Audience Services Coordinator Job at Brown University in Providence

Overview

The part-time Audience Services Coordinator plays a crucial role in ensuring patrons have a delightful and seamless experience from the moment they interact with the Department of Theatre Arts & Performance Studies (TAPS) at Brown University. This seasonal position will primarily work during the academic year, though the schedule is subject to change based on the Department's schedule of events and programming. As the first point of contact for our audience, the position provides exceptional customer service, addresses inquiries, and supports ticketing and event-related operations, including box office and front of house. This role also assists with audience outreach efforts, helping to promote events and build community connections. The position’s dedication to delivering a positive and welcoming environment will contribute to the overall success of our events and help foster lasting connections with the Department's patrons.

Responsibilities

• Serve as the first point of contact for audience members, providing exceptional customer service.
• Support ticketing and event-related operations, including box office and front of house.
• Assist with audience outreach efforts to promote events and build community connections.
• Contribute to a positive and welcoming environment to support the Department’s events and patrons.

Qualifications

• Typically requires a high school diploma or equivalent and a minimum of 4 years of related work experience.
• Minimum of one year experience in Front of House is preferred.
• Current Rhode Island Crowd Management Certification, or a commitment to complete this Certification prior to the first performance of the departmental mainstage season.
• Demonstrated understanding of ADA regulations and the importance of accessibility in event planning and customer service.
• Knowledge of industry standards and principles for emergency management, fire safety, crowd management, and general event safety.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Strong organizational and multitasking abilities to handle multiple job responsibilities.
• Familiarity with ticketing/CRM systems; experience with AudienceView is a plus.
• Ability to work autonomously with attention to detail and remain composed in high-pressure situations.

Working Conditions and Terms

This is a fixed-term part-time position, 18 hours per week, August – May, subject to renewal based on satisfactory work performance and dependent upon funding. The position is required to work nights and weekends.

Additional Requirements

All offers of employment are contingent upon a criminal background check and education verification satisfactory to Brown University.

Benefits and Recruitment Details

Brown University offers a flexible work/life balance, summer hours, winter break, and a comprehensive Benefits package including time off, annual paid holidays; benefits offerings including health, dental, vision, tuition assistance, retirement, wellness, employee discounts, and more. Applicants must submit a cover letter and CV/resume with each position application. Information on the Benefits of Working at Brown can be found here.

Equity, Diversity and Inclusion

All positions require demonstrated ability to work collaboratively with faculty, staff, students, and other Brown and community stakeholders with diverse perspectives and demonstrated ability to contribute to an inclusive environment.

Recruiting and Posting Details

Recruiting Start Date: 2025-09-03. Job Posting Title: Audience Services Coordinator. Department: Department of Theatre Arts and Performance Studies. Grade: Grade 7. Worker Type: Employee. Worker Sub-Type: Fixed Term (Fixed Term). Time Type: Part time. Scheduled Weekly Hours: 18. Position Work Location: Onsite. Submission Guidelines: Applicants must submit a separate application form for each position for which they are qualified, including a cover letter and resume.

Contact

Still Have Questions? If you have any questions you may contact employment at brown.edu. EEO Statement: Brown University is an E-Verify Employer. As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.