Encore is hiring: Event Technician, Audio Visual - Ritz Carlton-Kapalua in Lahai

Overview

A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure that their needs are met and the equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine scheduled equipment for setup and strike; interact with other staff and outside vendors for equipment; increase revenue by utilizing floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Job Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position applied for.
• External applicants must meet/validate and complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audiovisual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands listed below to perform essential job functions. Reasonable accommodations may be made. The frequency options are: Continuously, Frequently, Occasionally, Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting/Carrying/Auditory and Visual Requirements

• Lifting Requirements: 0-15 lbs (Continuously); 16-50 lbs (Frequently); 51-100 lbs (Occasionally); Over 100 lbs (Occasionally)
• Carrying Requirements: 0-15 lbs (Continuously); 16-50 lbs (Frequently); 51-100 lbs (Occasionally); Over 100 lbs (Never)
• Auditory/Visual: Close Vision (Continuously); Distance Vision (Continuously); Color Vision (Frequently); Peripheral Vision (Occasionally); Depth Perception (Frequently); Hearing (Continuously)
• Pushing/Pulling: 0-15 lbs (Continuously); 16-50 lbs (Frequently); 51-100 lbs (Frequently); Over 100 lbs (Occasionally)

Work Environment

Hotel: Work is performed in hotel/convention center environments with exposure to outdoor temperatures, dirt, sand, and dust. Conditions vary from moderately quiet to noisy. Team members will use high-end audiovisual equipment and may work at multiple hotel locations, including irregular hours and on-call status (days, evenings, weekends, holidays). Appearance guidelines apply per Encore or the represented hotels.

Warehouse/Event Venues: Work may occur in warehouses or event venues with similar considerations, including irregular hours and on-call status.

The above description is not exhaustive; management may revise duties as needed.

Compensation

Hourly Pay Range: $19.62 - $24.03. Final compensation is based on qualifications, location, travel, relevant experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Encore is committed to providing benefits options for employees and families. Details are available online. We also value an inclusive culture and belonging.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries: Events Services