FedPoint is hiring: Team Leader, Communication Operations in Portsmouth

Overview

FedPoint is seeking a motivated Team Leader of Communication Operations to supervise our Correspondence Analysts and associates, manage key vendor partnerships, and ensure communications to enrollees meet the highest quality standards. If you’re a people-focused leader who thrives on structure, problem-solving, and continuous improvement, this role is for you.

Location: Portsmouth, NH — Hybrid (2 days in the office per week). Schedule: Monday–Friday.

What You’ll Do

• Lead & Supervise: Manage a team of Correspondence Analysts and Associates, oversee daily operations, scheduling, and development.
• Vendor Partnership: Act as the primary liaison with fulfillment and printing vendors, ensuring service levels are met and issues resolved quickly.
• Operational Excellence: Oversee pre- and post-mailing reviews, control reports, and correspondence systems to ensure compliance and accuracy.
• Team Development: Coach, mentor, and develop staff through regular feedback, training, and performance evaluations.
• Continuous Improvement: Identify trends, resolve escalations, and implement solutions that align with FedPoint’s self-service strategies.
• Leadership Impact: Collaborate with internal stakeholders, contribute to department initiatives, and foster a high-performing, engaged culture.

What We’re Looking For

• Education & Experience:
  • High school diploma required; advanced degree in communications, marketing, or operations or related field preferred.
  • 3+ years in insurance, operations, or quality assurance.
  • Experience managing teams and vendors.
• Skills & Competencies:
  • Strong leadership with proven ability to coach and grow teams.
  • Vendor management expertise.
  • Data analysis and operational reporting skills.
  • Proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams; familiarity with SharePoint, Visio, PostgreSQL, and JIRA a plus.
  • Excellent organizational and project management skills.

Location & Schedule

Location: Portsmouth, NH — HYBRID role requiring 2 days in the office per week.

Schedule: Monday–Friday.

About FedPoint

FedPoint creates and operates digital benefits marketplaces that make it easy for our federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com.

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners. We offer a dynamic work environment where innovation and collaboration are encouraged. You’ll have the opportunity to make a significant impact while honing your skills and advancing your career.

What’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to 6% of salary, vesting immediately.
• Bonus Opportunity: Qualifying employees can earn up to 7% of salary based on company performance.
• Paid time off: 3 weeks vacation, 7 sick days, 3 personal days, and 12 paid holidays.
• Competitive benefits: health, dental, vision, disability, life, legal, FSA and HSA options.
• 6 weeks fully-paid parental leave.
• Tuition reimbursement program.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized opportunities.
• Personal, professional, and career development programs.
• Comprehensive wellness program supporting career, financial, mental, emotional, physical, social and community well-being.

Equal Employment Opportunity

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check. FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you need a reasonable accommodation to search for a job opening or to submit an online application, please call (603) 433-4500.

Legal

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