Assistant Community Manager Job at FirstService Residential in Raleigh

Join to apply for the Assistant Community Manager role at FirstService Residential.

Description

Overview

As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in timely fashion
• Assist with the daily general financial management and recordkeeping
• Assist with bid process
• Conduct regular inspections of site, where needed
• Maintain all records in Connect including work orders, resident information, Association documents, community information
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary
• Handle mailings, as needed and required
• Recordkeeping – binders to be kept with Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)
• Meet with Community Manager weekly to ensure completion of open action items
• Regular attendance and punctuality are essential functions for the role

Qualifications

• College degree or equivalent work experience required
• Minimum of 2 years’ experience in a customer service environment
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent computer skills including email, Word, Excel and PowerPoint
• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills
• Advanced written communication skills
• Advanced Microsoft Office skills
• Knowledge of basic accounting/budgeting procedures
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others
• Ability to keep complex records, assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner
• Ability to conceptualize, plan and organize multiple programs and assignments effectively
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays; remain focused and work effectively, efficiently, and cheerfully under such circumstances; safety awareness applied
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Physical Requirements / Working Environment

• Position involves sitting, standing, stooping, kneeling, pushing, lifting up to 25 lbs, climbing stairs as needed
• Must be able to sit and stand for extended periods
• Must be able to communicate with clients in person and on the phone
• Finger dexterity for typing/keyboard use
• Must be mobile enough to move around the office and property; may involve lengthy walks on uneven surfaces
• Continuous talking and hearing for communication
• Willingness to work extended hours, including evenings, weekends and holidays as necessary
• Work environment may alternate between indoor work and outdoor settings with variable conditions
• Ability to interact with all types of individuals, stay mentally alert, be detail oriented and use good reasoning

Hours over and above normal office hours will occur; schedule subject to change based on business needs.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits including multiple medical plans, dental, vision, and other benefits, paid time off, holidays and a 401k with company match. Occasional travel may be required for training and company functions. Compensation: $65,000-$72,000 annually.

Disclaimer: This description provides a general sense of the work but is not a comprehensive inventory of duties and qualifications required. Management reserves the right to assign or reassign duties and schedules as needed.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales

Raleigh, NC – location context included in original posting. Referrals increase your chances of interviewing.