Insight Global is hiring: Content Specialist in Stamford

Overview

Job Title: Content Specialist

Location: Stamford, CT (4 days onsite/week)

Duration: 6 Month Ongoing Contract (would like to convert this person to full-time depending on performance)

Base pay range

$42.00/hr - $47.00/hr

Insight Global provided pay range

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Publish web content and proof for accuracy, message presentation and brand style.
• Optimize content for SEO, headline style and length, graphics sizing, photo cropping, and hyperlinking.
• Drive the execution of an interactive, digital self-service experience for customers by testing and publishing online support content.
• Analyze areas for improvement in design, content, and usability.
• Spend 20% of time analyzing metrics, 40% on ticketing-system tasks (e.g., setting up new website layouts, creating content areas for support sites), and 40% on projects (researching, running tests, and pitching ideas to improve customer experience and reduce costs).
• Work closely with copy editors, designers, journey owners, and technical teams; translate technical and product launch information as needed.

Qualifications

• Experience with Content Management Systems, specifically Drupal
• Experience with Jira and Chalk (Atlassian) for notes and documentation
• Experience with A/B testing or multivariable testing
• Marketing/communications background with SEO experience

Nice to Have Skills & Experience

• UI/UX experience
• Coding background

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Writing/Editing

Industries

Telecommunications