Flywheel is hiring: Content Account Manager in St. Louis

Overview

Join to apply for the Content Account Manager role at Flywheel.

About Flywheel: Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Opportunity

We are looking for an Account Manager to join our Content Studio function. The Account Manager serves as the primary contact for assigned clients, maintaining and expanding those relationships and driving positive outcomes for Flywheel’s strategic clients. The primary responsibility is to become the “trusted advisor” to the client, ensuring they are successful with the products they have purchased and realising value from their investment to preserve and expand Flywheel’s future revenue. You will build strong partnerships, drive adoption of our products/solutions, and act as a client advocate, often liaising between our customers and internal Flywheel teams (e.g., Sales, Technical Support, Product Development). You will communicate and manage needs considered critical to the success of these clients throughout Flywheel.

What you'll do

• Collaborate cross-functionally to shepherd clients through onboarding, providing clear guidance on next steps, maintaining open lines of communication, and connecting clients to internal resources.
• Manage client interactions to establish credibility and trust as a business advisor.
• Execute growth plans in assigned accounts to expand consumption of existing offerings and demand for new offerings.
• Penetrate and grow existing enterprise clients at the VP/SVP level.
• Identify opportunities within clients’ ecommerce marketing and/or content strategy for incremental investments in Flywheel products and services.
• In collaboration with the assigned Account Director, drive all aspects of the sales cycle (proposals, scoping, pricing, contract negotiations, renewals) related to up-sell opportunities.
• Be a digital strategy consultant to predetermined Flywheel enterprise clients, staying abreast of digital and content marketing best practices to help meet marketing and content goals.
• Lead business review meetings and participate in client meetings as required (including new business pitches).
• Leverage past work and relationships to identify new opportunities and increase revenue.
• Proactively solve problems and take on additional initiatives as they emerge.
• Develop online marketing, content, and/or agile talent strategy for major online retailers, publishers, CPGs and BPOs.
• Work closely with Data and Content Specialists, Interns and other team members supporting the client account.

Who you are

• BA/BS or equivalent experience.
• Experience selling and presenting to VP/SVP/C-level executives.
• Experience managing sales quota goals and revenue expectations.
• 3+ years of consultative sales/account expansion experience promoting digital or content marketing products/services to marketing departments in established accounts.
• Relentless attention to detail and strong organizational skills.
• Strong relationship and client management skills.
• Natural operational mindset with ability to solve complex problems and improve processes.
• Motivation and drive to help clients work smarter and grow.
• Strong negotiation and accurate forecasting skills.

Working at Flywheel

We offer a competitive rewards package and a supportive, fun and engaging culture.

• Office hubs across the globe with hybrid work options.
• Flexible vacation time and learning opportunities.
• Benefits to help you live your best life, parental leave, and volunteering opportunities.
• Employee Resource Groups and an inclusive work environment.
• Background check required for hired candidates.
• Learn more about Life at Flywheel.

The Interview Process

Every role starts with an introductory call with our Talent Acquisition team to assess company and values-fit and professional experience. You may be asked role-specific questions. Subsequent steps vary by role and may include one or more 1:1 meetings and skill assessments (e.g., take-home assignment, case study, or live exercise). We will outline the exact process during the initial call.

Inclusive Workforce

Flywheel Commerce Network is committed to a culture where all individuals feel comfortable bringing their authentic selves to work. We are an Equal Opportunity Employer and participate in E-Verify. All applicants will be given fair consideration without regard to race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or other legally protected characteristics. If you have accessibility needs, please contact recruitment@flywheeldigital.com.

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Important Alert

Please beware of fraudulent job communications claiming to be from Flywheel. Flywheel never asks for personal information such as bank details or tax IDs, or payments via social media or chat-based apps. Report suspected fraud to local authorities. We do not accept unsolicited resumes from third-party recruitment firms.