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About Flywheel: Flywheel's suite of digital commerce solutions accelerates growth across all major digital marketplaces for the world's leading brands. We provide near real-time performance measurement to improve sales, share, and profit, with teams across the Americas, Europe and APAC. We offer a career with real impact, endless growth opportunities, and support to help you be your best.
Opportunity
We are looking for an Account Manager to join our Content Studio function. The Account Manager serves as the primary contact for assigned clients, maintaining and expanding relationships and driving positive outcomes for Flywheel’s strategic clients. The role is to become the client’s trusted advisor, ensure they realize value from their investment, and preserve and expand Flywheel’s future revenue. You will build strong partnerships, drive adoption of our products/solutions, and act as a client advocate, liaising between customers and internal Flywheel teams (e.g., Sales, Technical Support, Product Development, etc.). You will ensure that client needs and requirements critical to their success are communicated and managed throughout Flywheel.
What you’ll do
- Collaborate cross-functionally to shepherd clients through onboarding with clear guidance, open communication, and connections to internal resources.
- Manage client interactions to establish credibility and trust as a business advisor.
- Execute growth plans in assigned accounts to expand existing offerings and generate demand for new offerings.
- Penetrate and grow existing enterprise clients at the VP/SVP level.
- Identify opportunities within clients’ ecommerce marketing and/or content strategy for incremental Flywheel investments.
- In collaboration with the assigned Account Director, drive all aspects of the sales cycle including proposals, scoping, pricing, contract negotiations, and renewals related to all up-sell opportunities.
- Be a digital strategy consultant to predetermined Flywheel enterprise clients, staying current with digital and content marketing best practices and applying them to meet marketing and content goals.
- Lead business review meetings and participate in other client meetings as required (including new business pitches).
- Leverage past work and relationships to help clients identify new opportunities and increase revenue.
- Be proactive in solving problems beyond your area and take on additional initiatives as they arise.
- Develop online marketing, content, and/or agile talent strategy for major online retailers, publishers, CPGs and BPOs.
- Work closely with Data and Content Specialists, Interns and other team members supporting the client account.
Who you are
- BA/BS or equivalent experience.
- Experience selling and presenting to VP/SVP/C-level executives.
- Experience managing sales quota goals and revenue expectations.
- 3+ years of consultative sales/account expansion experience promoting digital or content marketing products/services to marketing departments in established accounts.
- Relentless attention to detail and strong organizational skills.
- Strong relationship and client management skills; ability to build lasting trust with clients.
- Natural operational mindset with problem-solving abilities and a capacity to handle complex, multi-part solutions.
- High motivation and drive to help clients work smarter and grow.
- Strong negotiation and accurate forecasting skills.
Working at Flywheel
We offer a competitive rewards package, opportunities for growth, and a supportive, engaging culture.
- Office hubs across the globe with in-office collaboration several days per week
- Flexible vacation time
- Learning and development opportunities
- Benefits that support your well-being
- Parental leave and related benefits
- Volunteering opportunities
- Employee Resource Groups for inclusion and identity topics
- Background check required for the hired candidate
- Learn more about life at Flywheel
The Interview Process
Every role starts with an introductory call with Talent Acquisition to assess organization fit and experience; there may be role-specific questions. You may meet several team members 1:1 and possibly complete skill assessments (e.g., Take Home Assignment, Case Study, or Live Coding) depending on the role. We will outline the process during the initial call.
Inclusive Workforce
Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other protected characteristic. If you have accessibility needs, please contact recruitment@flywheeldigital.com for support. For more information, see our Privacy Policy.
Important alert: Be cautious of fraudulent job communications. Flywheel never asks for payments or sensitive data via social media or chat. Report suspected fraud to local authorities. We do not accept unsolicited resumes from third-party recruitment firms.
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