Full Time Floor Leader - Scottsdale Fashion Square Mall Job at Lush Fresh Handma

Overview

Full Time Floor Leader – Scottsdale Fashion Square Mall at Lush Fresh Handmade Cosmetics North America. This role supports the Store Management Team across all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions. The Floor Leader helps ensure operational excellence, a great customer experience, and a motivated staff.

Responsibilities

• Driving Sales: Use StoreForce dashboard results to coach the sales team, adjust shop floor structure to meet/exceed sales goals, own results, grow segment contribution, and celebrate achievements with the team.
• Customer Experience: Deliver world‑class service on the shop floor, conduct product demonstrations, listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
• Building the Brand: Educate customers on Lush brand values and our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging; engage in store/community initiatives.
• Product Knowledge: Continuously expand product knowledge and make informed recommendations.

Team Involvement

• Development: Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; lead by example; seek feedback and opportunities to improve.
• DEIB: Foster open communication, listen to diverse perspectives, promote teamwork, and recognize contributions.

Operational Excellence

• Cash Handling & Store Opening/Closing: Manage transactions, reconcile cash drawers, prepare deposits, and secure the store; take deposits to the bank as required.
• Time & Attendance: Emphasize punctuality, monitor breaks, review daily communications to keep the team informed and prepared.
• Visuals & Merchandising: Maintain a clean, organized, and visually appealing store.
• Stock & Inventory: Train the team on inventory best practices; assist with stock tasks; adjust displays based on sales.
• Policies & Procedures: Ensure compliance with opening/closing standards, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Minimum 1 year of experience in customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• Ability to thrive in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service
• Experience analyzing sales metrics
• Experience in skincare or cosmetics
• Experience with DEIB or social justice training
• Fluency in Spanish, French, or other languages

Compensation & Schedule

Location: Scottsdale Fashion Square

Pay: $17.60 USD per hour

Weekly hours: 30–39

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