PT Library Customer Adviser - Covedale Branch Job at Cincinnati and Hamilton Cou

Overview

PT Library Customer Adviser - Covedale Branch

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

Responsibilities

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers.
• Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

Required knowledge, skills, and abilities

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances. Pushing carts of library materials up to 150 pounds.
• Working irregular hours, including evenings and weekends.

Qualifications

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

Hours

20 hours per week, including evenings and weekends

Salary

$17.48

Deadline

Wednesday, September 24, 2025

Equal Employment Opportunity Employer