PT Library Customer Adviser- Madeira Branch Job at Cincinnati and Hamilton Count

PT Library Customer Adviser - Madeira Branch

Hours: 24 hours per week

Salary: $16.19 per hour

Deadline: September 12, 2025

Overview

The Library Customer Adviser provides direct customer service to library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

Responsibilities

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk setup, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in-charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with ideas and information.
• Complies with workplace policies and procedures; attendance and punctuality; and other rules applicable to the position.
• Other duties as assigned.

Qualifications

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

Core Competencies

• Culture
• Customer focus
• Job Knowledge & Application
• Reliability
• Teamwork

Physical Demands and Working Conditions

• The work environment involves normal safety precautions typical of an office environment with office equipment and computers; ability to lift up to 50 pounds and push carts up to 150 pounds; occasional off-site meetings.
• The noise level in the work environment is usually quiet.
• This position is performed in an office setting with occasional off-site meetings.
• Working irregular hours, including evenings and weekends, is required.
• Some local travel by personal automobile is required.

Equal Employment Opportunity

Equal Employment Opportunity Employer