Senior UX Researcher Job at Altice USA in Bethpage

Overview

Optimum is a leader in the fast-paced world of connectivity, seeking enthusiastic professionals to join our team. We enable progress and enhance lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our product, our people, and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

Job Summary

We're seeking a passionate and experienced UX Researcher to join our team and drive human-centric design decisions. As a UX Researcher, you'll conduct generative and evaluative research to understand user behavior, preferences, and needs, translating findings into actionable insights to enhance our product's usability and overall user experience. We're a data-driven design shop, and we believe that a deep understanding of our users is the key to innovation and the cornerstone of our success. Your work will be at the heart of all we do, and you'll be embedded in a team of talented UX/UI Designers that crave insights only you can provide.

Responsibilities

• Research Planning: Develop and execute research plans using methodologies such as structured interviews, surveys, diary studies, ethnographic studies, usability testing, and analytics to gather comprehensive user data.
• User Interviews and Surveys: Collect qualitative data to uncover user pain points, preferences, and behaviors, ensuring a deep understanding of user needs and opportunities for experiences that delight.
• Usability Testing: Organize and conduct usability testing sessions to evaluate product features and interfaces, gathering actionable feedback for iterative improvements.
• Data Analysis: Analyze qualitative and quantitative data, derive meaningful insights, and present findings to cross-functional teams to guide product decisions.
• Persona and Journey Mapping: Develop user personas and journey maps based on research findings, enabling the team to empathize with users and design solutions that meet their needs effectively.
• Collaboration: Work closely with designers, product managers, engineers, and other stakeholders to advocate for human-centered design principles and ensure that research guides prioritization and strategic roadmaps.
• Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in UX research, contributing innovative ideas to enhance the overall user experience.

Qualifications

Required:

• Master's degree in Human-Computer Interaction, Psychology, Anthropology, or related fields, or equivalent depth and breadth of experience.
• 5+ years of experience in UX research or a similar role within product development.
• Proficiency in conducting various research methodologies and tools such as surveys, interviews, usability testing, and analytics, including knowledge of when and how to apply them.
• Comfortable working collaboratively and independently in a fast-paced, dynamic environment.
• Strong project management and organizational skills, with experience running multiple projects simultaneously.
• Strong analytical and problem-solving skills with the ability to translate data into clear and actionable insights.
• Keen understanding of responsive web and native mobile app design, including research principles and best practices.
• Persuasive communication and presentation skills to advocate for the research process, effectively present findings, and collaborate with cross-functional teams.
• Demonstrated expertise with design thinking principles and empathy as a driver of innovation.
• Track record of delivering research within an Agile framework.

Preferred:

• 7+ years or more in UX research or a similar role within product and software development.
• Experience with UX/UI design tools such as Sketch, Adobe XD, or Figma, especially with regards to prototyping for research purposes.
• Experience in the unique requirements of UX research and design of video experiences, both streaming and traditional cable.
• Knowledge of statistical analysis and data visualization techniques.

Company Values

At Optimum, we are guided by four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. These pillars shape our culture and our commitment to empower employees to take responsibility, embrace proactive problem-solving, maintain open communication, foster collaboration, and deliver top-quality products and services.

If you have the drive to succeed, seize this opportunity today and join our winning team to shape the future of connectivity.

Legal and compliance notices: We are an Equal Opportunity Employer. Applicants will never be asked to pay to apply. Pay is competitive and based on factors including skills and experience. The starting pay rate for this location is $133,661.00-$219,586.00 per year. We do not sponsor visas at this time. This description is subject to modification by the Company.

We appreciate your interest in this opportunity. Applicants must be authorized to work in the U.S.