Building Service 32BJ Benefit Funds is hiring: Technical Writer in New York

Building Service 32BJ Benefit Funds provided pay range. This range is provided by Building Service 32BJ Benefit Funds. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
$80,000.00/yr - $90,000.00/yr

About Us

Building Services 32BJ Benefit Funds (the Funds) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our core values of Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST), we foster trust, collaboration, and positive outcomes.

For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to help the lives of our members and their families. We use cutting-edge technology such as M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more to gather and analyze data to influence health insurance legislation and policy.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary

Under the supervision of the Team Lead, Technical Writing, the Technical Writer is responsible for identifying, creating, and managing industry-specific technical and non-technical documentation across various projects and platforms. This role involves writing and editing tasks to ensure high-quality, clear, and consistent user-friendly documentation. The Technical Writer will collaborate with software developers, project managers, business analysts, and other stakeholders to create technical and end-user documentation, including user manuals, technical specifications, API documentation, and other technical content.

Essential Functions

• Ensure knowledge documentation assignments and projects are completed within agreed scope and timeline.
• Develop and maintain style guides, templates, and documentation standards to ensure consistency across all published materials.
• Create and maintain high-quality technical and non-technical documentation adhering to standard authoring guidelines.
• Design, structure, and organize content in a logical order to convey knowledge concepts in a clear, concise, and user-friendly format for the target audience.
• Use visuals following the style guide, including diagrams, screen captures, images, links, and tables to transfer complex information into a user-friendly format.
• Apply distinctive styles based on content type (e.g., user manuals, technical specifications, API documentation, process documentation, self-service).
• Use critical thinking to identify solutions and clarify issues until content is simplified for the target audience.
• Follow article approval workflow to review format and validate content for publishing.
• Identify and understand the target audience and create self-service knowledge opportunities for users to resolve issues.
• Periodically review ticket data to identify knowledge opportunities and mature knowledge repositories.
• Collaborate with SMEs to transfer knowledge into reusable documentation and promote a knowledge-sharing culture.
• Act as a point of contact, partnering with SMEs to identify gaps and continuously improve content.
• Encourage feedback from users to measure usefulness and reusability of content; work with SMEs to resolve knowledge issues.
• Analyze user feedback to provide excellent customer service and enhance the customer experience.
• Track knowledge tasks for input into progress reports.
• Assist in creating customer self-service solutions and end-user documentation to effectively use products and services.
• Stay abreast of new trends in technical writing and incorporate best practices into documentation processes.
• Perform other knowledge-management activities as assigned.
• Provide after-hours and weekend support as required.

Qualifications

• 3-5 years of experience in technical writing.
• Strong writing, proofreading, and editing skills in technical documentation with attention to detail.
• At least five years of experience in creating and managing technical documentation for software applications.
• Experience in full SDLC with knowledge of Agile and/or Waterfall methodologies.
• Experience with knowledge documentation tools and platforms.
• Proficiency with knowledge repositories, CMS, and version control systems.
• Exceptional communication and collaboration skills, with a high degree of responsiveness.
• Ability to multitask, collaborate, and work independently.
• Excellent organizational and time-management skills.
• Flexibility and willingness to adapt and promote change.
• Strong research and analytical skills to resolve problems and document solutions.
• Strong interpersonal communication and relationship-building skills.
• Basic understanding of programming languages, software development, or engineering concepts is a plus.

Education and/or Experience: Bachelor’s degree in English, Technical Writing, Communications, Computer Science, or a related discipline.

Salary Range: $80,000.00 To 90,000.00 (USD) Annually

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing

Industries

• Civic and Social Organizations

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