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LanceSoft Inc

LanceSoft Inc is hiring: Application Development - Digital User Experience (UX)

LanceSoft Inc, Birmingham, AL, US, 35203

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Title: UX Researcher II

Location: Atlanta, GA 30309, Birmingham, AL 35203, Charlotte, NC 28202, Nashville, TN 37219

Duration: 9 Months of contract

Pay Rate: $45 - $50 per hour on W2 (Inclusive of all)

Schedule: Remote



Job Description:

  • At Client's, the Digital User Experience (UX) Researcher understands the value research provides towards user experience as well as are empathetic towards the needs of the customer.

  • Seeks the reasons behind behavior and the wants, the needs and priorities of people interacting with our brand and our digital platforms mobile, regions.com, online banking and more.

  • Motivates consumers to use clients' products, makes recommendations to product, marketing and design teams about how to make the product more appealing, user-friendly and accessible to specific audiences to provide actionable insights that drive future design improvements and add real Return on Investment (ROI).

  • Performs competitive and comparative analyses on digital products and services.

  • Improves the usability, usefulness, and desirability of web sites and applications in collaboration with the greater UX team, Product Owners, and other key stakeholders.

  • Ultimately, they focus on understanding how but most importantly, why an audience interacts with a particular product or service.




Primary Responsibilities


  • Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validation

  • Researches personas and investigate behavior

  • Consults with internal teams as they use research findings to improve products

  • Works closely with marketing, product management and design teams to identify research topics

  • Participates in recruitment activities for user research

  • Plans and implements the overall user research strategy and methods

  • Formulates surveys and analyzing survey data

  • Plans and executes moderated and unmoderated usability exercises

  • This candidate must be able to conduct usability testing studies for digital platforms including websites and mobile apps using the tool Usertesting.com.




Requirements


  • Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors or related field

  • Three (3) years experience in UX User Researcher or similar role

  • Comfortable launching and iterating quickly and using data

  • In-depth understanding of User Interface (UI) design

  • Experience with qualitative and user-centered design methodologies

  • Knowledge of UX and user centered design practices

  • Experience evaluating mobile applications and web sites

  • Experience evaluating voice interfaces

  • Working knowledge of quantitative behavioral analysis and statistics




Skills and Competencies


  • Critical thinker and problem-solving skills

  • Great interpersonal and communication skills

  • Competent in planning and executing remote and in-person usability testing

  • Ability to perform competitive and comparative analysis and research

  • Comfortable presenting research findings and insights

  • Able to successfully collaborate and work with the larger UX and product teams