Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Reloca

Overview

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) – Agoda

Join to apply for the Senior Quantitative User Experience Researcher (Frontend) role at Agoda.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Qualifications

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 10+ years of relevant experience in consumer-facing business domains
• Expert in Quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience in evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
• Strong critical thinking beyond business requests
• Excellent storytelling and communication skills; able to speak fluently to business people, product teams, designers, engineers, and other stakeholders (in English)
• Enjoys collaborative work in a dynamic, data-driven, and creative environment

Responsibilities

General Role Expectations

• Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals
• Initiates research efforts serving Product Vertical goals in the medium- and long-term, given a well-informed understanding of the business
• Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams
• Leads projects that are collaborations with other stakeholders
• Accounts for the pros and cons of various research methodologies, and mentors others in the use of techniques and tools for high-quality execution

Research Skills

• Expertise at evaluating research opportunities, particularly with ambiguous requests (importance, urgency, impact)
• Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs
• Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches
• Deep understanding of the pros and cons of quantitative and qualitative research, and how to direct projects to appropriate methods
• Deep expertise in at least one domain (e.g., Pricing), a user type (e.g., Business traveler) or a method (e.g., Diary Study), being the go-to person on the research team
• Triangulation of findings, methods, and theories within a project to ensure reliability && depth of insight
• Ability to maximize value and efficiency of research by applying secondary research and expert inspection methods
• Solid knowledge of software tools common in the field (surveys, diary studies, analysis) and ability to apply the right tool to the problem
• Solid knowledge of GDPR, data compliance and ethics present in all activities

Communication & Collaboration

• Drives cross-discipline/department collaboration via research insights/activities
• Collaborates efficiently with other researchers and disciplines with clear commitment to shared ownership
• Shows excellent communication skills; tailored communication style for different audiences, concise and open to input and feedback
• Contributes to the communication and implementation of agreed standards of research excellence across the organization

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file for future vacancies and you can ask to have your details removed at any time. Please read our privacy policy for details.

Disclaimer

We do not accept unsolicited third-party or agency submissions. We reserve the right to contact and hire candidates directly without obligation to pay a recruitment fee.