Mountain Park Health Center
Patient Communication Center Specialist II-Baseline West
Mountain Park Health Center, Phoenix, Arizona, United States, 85003
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Patient Communication Center Specialist II-Baseline West
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Patient Communication Center Specialist II-Baseline West
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Mountain Park Health Center Brief Description
The Patient Communication Specialist II (PCS II) is responsible for making outbound calls and receiving inbound calls, messages and chats regarding topics that include but are not limited to explaining billing statements, collecting past due balances, and setting up payment arrangements. Brief Description
The Patient Communication Specialist II (PCS II) is responsible for making outbound calls and receiving inbound calls, messages and chats regarding topics that include but are not limited to explaining billing statements, collecting past due balances, and setting up payment arrangements.
Essential Functions
Uses an automated dialer to make outbound calls to existing patients with the intent to collect payment on past due balances and negotiate payment arrangements. Investigates and resolves patient questions regarding the amount owed to the business and explains all payment options available. Overcomes objections to payment collections and assists patients in developing a mutually agreed upon plan for account settlement. Makes outbound calls to confirm medical and eligibility appointments. Receives inbound calls to assist new patients with registering as a new patient, scheduling/rescheduling, and canceling appointments as requested Ensures calls from outside Clinics/Doctors offices reach the correct department for call resolution. Responds to escalated/priority calls, questions, and inquiries. Maintains regular and predictable attendance and adheres to daily schedule Performs other duties as assigned.
Position Qualifications
Minimum Qualifications:
1+ years of call Center experience. High school diploma or general education degree (GED).
Preferred Qualifications
1+ year experience using various call center software such as Customer Relationship Management (CRM) or Telephony systems. 6+ months of experience in collections or a related financial field. Bilingual in both English and Spanish. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Marketing, Public Relations, and Writing/Editing Industries
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Patient Communication Center Specialist II-Baseline West
role at
Mountain Park Health Center 1 day ago Be among the first 25 applicants Join to apply for the
Patient Communication Center Specialist II-Baseline West
role at
Mountain Park Health Center Brief Description
The Patient Communication Specialist II (PCS II) is responsible for making outbound calls and receiving inbound calls, messages and chats regarding topics that include but are not limited to explaining billing statements, collecting past due balances, and setting up payment arrangements. Brief Description
The Patient Communication Specialist II (PCS II) is responsible for making outbound calls and receiving inbound calls, messages and chats regarding topics that include but are not limited to explaining billing statements, collecting past due balances, and setting up payment arrangements.
Essential Functions
Uses an automated dialer to make outbound calls to existing patients with the intent to collect payment on past due balances and negotiate payment arrangements. Investigates and resolves patient questions regarding the amount owed to the business and explains all payment options available. Overcomes objections to payment collections and assists patients in developing a mutually agreed upon plan for account settlement. Makes outbound calls to confirm medical and eligibility appointments. Receives inbound calls to assist new patients with registering as a new patient, scheduling/rescheduling, and canceling appointments as requested Ensures calls from outside Clinics/Doctors offices reach the correct department for call resolution. Responds to escalated/priority calls, questions, and inquiries. Maintains regular and predictable attendance and adheres to daily schedule Performs other duties as assigned.
Position Qualifications
Minimum Qualifications:
1+ years of call Center experience. High school diploma or general education degree (GED).
Preferred Qualifications
1+ year experience using various call center software such as Customer Relationship Management (CRM) or Telephony systems. 6+ months of experience in collections or a related financial field. Bilingual in both English and Spanish. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Marketing, Public Relations, and Writing/Editing Industries
Public Health Referrals increase your chances of interviewing at Mountain Park Health Center by 2x Get notified about new Communications Specialist jobs in
Phoenix, AZ . Phoenix, AZ $43,981.00-$79,200.00 1 week ago Phoenix, AZ $57,000.00-$62,000.00 1 week ago Phoenix, AZ $54,600.00-$70,000.00 3 weeks ago Phoenix, AZ $54,000.00-$64,000.00 4 months ago Phoenix, AZ $51,040.00-$61,265.00 3 days ago Creative Services Specialist 2, Communications
Tempe, AZ $54,600.00-$55,000.00 6 days ago Student Worker - Communications and Information Desk Support Coordinator
English for Professional Written and Verbal Communication Adjunct Faculty Traditional Campus College of Engineering and Technology
Lead Network Release Communications Specialist
Phoenix, AZ $77,500.00-$131,500.00 9 hours ago Tempe, AZ $50,000.00-$60,000.00 1 week ago Product Manager, Transactional Communications
Tempe, AZ $120,000.00-$135,000.00 1 day ago Manager, Procurement Programs & Communications
Tempe, AZ $114,500.00-$189,100.00 3 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr