Overview
GROWING WHAT MATTERS STARTS WITH YOU
Corteva Agriscience, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage curiosity, think differently, act boldly and do what's right for our customers, our co-workers, our partners, and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.
Were hiring a Marketing Excellence Specialist.
Learn how you can be our voice in the conversation about the future of agriculture.
Responsibilities
- Manage and deliver CRM tools and the functionality that will enable us to better serve our customers, optimise our operations, and contribute to achieving our Profit Objective and other strategic commercial objectives.
- Maintain and optimise digital platforms such as Salesforce, Eloqua, ShowPad, and ShowPad Coach to support marketing, and sales and training initiatives.
- Product Complaints & Claims: Manage workflows through Salesforce including management reporting on status flow to ensure a smooth End-to-End Complaints Management process that enables us to track the progress of complaints and keep our customers informed throughout the process.
- Align CRM system to capture and report on the Europe, Middle East and Africa (EMEA) regions strategic priorities/KPIs.
- Customer Experience Enhancement: Plan, execute and analyse customer data, including Net Promoter Score (NPS) to identify trends and opportunities for improving engagement and satisfaction.
- Sales Enablement: Provide actionable insights and dashboards in coordination with South Africa Sales Effectiveness Lead to support sales processes and improve conversion rates.
- Campaign Performance Tracking: Monitor and report on marketing campaign effectiveness and customer experience metrics using Eloqua, Power BI, and other analytics tools.
- Generate monthly management reports to track top and bottom-line delivery.
- Data Quality & Reporting: Ensure accurate commercial data management and storage on internal tools (e.g. PanTab order capturing tool, SharePoint dashboards, PowerBI reports and other internal platforms).
- Training & Onboarding: Coordinate and deliver training for internal and external stakeholders on CRM tools and digital systems.
- Close collaboration with Sales & Marketing to ensure relevant and updated digital platforms and information flow is available to enable commercial delivery.
Key Stakeholders and Interactions
Working with the Category Marketing Manager, Marketing Communication Manager, Agronomy Manager, Area Sales Managers, EMEA and AME CRM Product Owners, SAF Seed Sales Effectiveness Lead and various external agencies and suppliers requires not only being technically skilled, but also the ability to forge relationships. These are critical skills for the job.
Location
ZA Pietermaritzburg
To Grow What Matters, You Will Need
- Bachelors degree in marketing, Brand Management, or related field.
- 35 years of experience in a marketing, Brand Management and/or CRM-related role.
- Proficiency in CRM tools and Microsoft Office Suite.
- Strong analytical, communication, and presentation skills.
- Proven Change Management capability and stakeholder influencing.
- Fluent in English (oral and written) and conversational command of Afrikaans language would be advantageous.
- Valid drivers license.
Who Are We Looking For?
- Curious, bold thinkers who want to grow their careers and be part of a winning team.
- Market shaping individuals who want to transform the agriculture industry to meet the worlds growing need for food.
- Collaborators who thrive in a diverse, inclusive work environment.
- Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader.
Growing What Matters Starts with You What We Can Offer to Help You Grow?
- Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time.
- Challenging work assignments that grow your skills, capabilities and experiences.
- Opportunities for international rotations and relocation to expand your global view and cultural experience.
- Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered.
- Dedicated and customized resources to grow professional skills, industry expertise and personal perspectives.
- Joining us is a natural opportunity to strengthen your professional network through valuable relationships.
- Support health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary.
- Performance-driven culture with a strong focus on speed, efficiency and agility.
To know more about Corteva please watch this video: provided URL is intentionally removed in this refined version
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