Event Technician, Audio Visual - Gaylord National Harbor Resort & Convention Cen

Overview

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A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Position Summary

Position Overview: A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation: Ensure a flawless event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations of internal and external customers; maintain positive relationships with clients through effective communication; meet with guests on site to ensure needs are met and equipment works properly; monitor events and check in on customers throughout the day; foster the hotel/client relationship.
• Technical Ability: Understand technical aspects of the job; troubleshoot and solve equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine equipment for setup and strike; interact with staff and vendors; utilize floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Job Qualifications

• High School Diploma required. Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program; reference: Internal Hourly Requirements.pdf
• External applicants must meet training and certifications required for this position within one year; see career path for technical external requirements.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect.

Physical Requirements

Team members must meet the physical demands outlined to perform essential job functions. Reasonable accommodations may be made. The following lists include activity frequency indicators: Continuously, Frequently, Occasionally, Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Occasionally); Over 100 lbs (Occasionally)

Carrying Requirements: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Occasionally); Over 100 lbs (Never)

• Auditory/Visual: Close Vision, Distance Vision (Continuously); Color Vision (Frequently); Peripheral Vision (Occasionally); Depth Perception (Frequently); Hearing (Continuously)
• Pushing/Pulling: 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Frequently); Over 100 lbs (Occasionally)

Note: Some physical requirements may be performed without assistance. Reasonable accommodations available.

Work Environment

Hotel: Work in a hotel/convention center environment with varying noise levels; potential exposure to outdoor temperatures, dirt, sand, and dust; use of high-end audiovisual equipment and electrical components; may work at multiple locations; irregular hours including on-call, days, evenings, weekends and holidays; appearance guidelines apply.

Warehouse: Work at event venues and warehouse environments; may travel; exposure to outdoor temperatures and dust; irregular hours and on-call status.

The information provided is not exhaustive; management reserves the right to revise responsibilities as needed.

Compensation and Benefits

Hourly Pay Range: $19.00 - $22.18

Compensation is determined by qualifications, location, travel, experience, and skills; some positions may be eligible for overtime, bonuses, or incentives. Encore offers benefits options; view details on our benefits options and inclusivity commitments online.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Design, Art/Creative, and Information Technology

Industries: Events Services