Guest Experience Lead | Fashion Place Seasonal Contract Job at lululemon in Murr

Overview

Guest Experience Lead | Fashion Place Seasonal Contract at lululemon. This role is part of the store leadership team and focuses on delivering a quality in-store guest experience through technical product education and leadership on the floor.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by providing technical product education and articulating the value of our product and brand to meet the unique needs of each guest. The role drives store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. The Guest Experience Lead participates in team member performance evaluations, makes recommendations on store hiring decisions, and acts as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Prepare for in-store readiness and maintain operational excellence of the store throughout shifts.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning with direct feedback, recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and a positive work environment.

Job Requirements

Eligibility

• Must be legally authorized to work in the country where the store is located
• Must have the ability to travel to the assigned store with reliable transportation

Schedule/Availability

• The work schedule can vary based on store needs
• Shifts are typically mornings, afternoons, evenings, weekends, and holidays
• During peak times or special events, some team members may have early mornings or late nights/overnights

Experience

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Job Assets (Nice to Have)

• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not required; e.g., leading delegated assignments, mentoring or assisting peers)
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences
• Integrity: Honest, fair, and ethical behavior
• Guest Experience: Actively creates an inclusive, high-caliber guest experience through the team
• Leadership: Ability and desire to lead, inspire, and develop others
• Collaboration and Teamwork: Works productively with others to achieve goals
• Decision Making/Problem Solving: Uses logic to evaluate alternatives and make timely decisions
• Adaptability/Agility: Handles uncertainty, changes priorities, and recovers from setbacks
• Interactive Communication: Conveys information effectively in interactions

Work Context

• Work may involve moving through a store with bright lights and loud music
• Team-based environment with some independent work and use of computers or other devices
• Occasional lifting of boxes up to 30 lbs (13.6 kg)
• For Experiential stores with food/beverage service: possible use of industrial kitchen equipment and exposure to heat

Compensation & Benefits

Base Pay Range: $21.50 - $24.74/hour (subject to local minimums)

Target Bonus: $2.00/hour

Total Target Base Pay Range: $23.50 - $26.74/hour

The compensation offerings are pay-for-performance and depend on market location, knowledge, skills, experience, and internal equity. Eligible for a competitive bonus program where applicable.

Additional benefits may include extended health and dental benefits, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parenthood top-up, development courses, and mentorship programs, subject to eligibility requirements and company policy.

Note: The incentive programs, benefits, and perks are subject to change at any time without notice.