Guest Experience Lead | Keystone Fashion Mall (Seasonal) Job at lululemon in Ind

Guest Experience Lead | Keystone Fashion Mall (Seasonal) – Job Description

Join to apply for the Guest Experience Lead role at lululemon.

Overview

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They provide technical product education, articulate the value of our product and brand, and meet the unique needs of each guest. As part of the store leadership team, they drive store performance on the floor through guest experience and achieving daily sales or unit targets. The Guest Experience Lead participates in team member performance discussions, contributes to hiring decisions, and may act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Lead the lululemon guest experience framework on the floor to establish an exceptional and inclusive guest experience.
• Assess and maintain high levels of guest connection and technical product education; provide assistance when other team members are unavailable.
• Lead from the floor as Supervisor on Duty to assess and fulfill business, team, and guest needs.
• Prepare in-store readiness and maintain operational excellence throughout shifts.
• Open and close the store according to procedures.
• Review daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Provide feedback, coaching, and recognition to support team development.
• Foster a respectful and inclusive team environment, promoting collaboration and engagement.

Job Requirements

• Eligibility: Must be legally authorized to work in the country where the store is located.
• Must have reliable transportation to travel to the assigned store.

Schedule/Availability

• Shifts vary based on store needs; typical schedules include mornings, afternoons, evenings, weekends, and holidays.
• During peak times or special events, schedules may include early mornings or late nights.

Experience

• 1 year of retail or customer experience (e.g., guest resolution, handling difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Job Assets (Nice to Have)

• Education: High school diploma/GED/equivalent or higher.
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary).
• For experiential stores with food/beverage service: Food safety and/or liquor service certification (where applicable).

What We Look For

• Inclusion & Diversity: Values and supports an inclusive environment.
• Integrity: Honest, fair, and ethical behavior.
• Guest Experience: Creates an inclusive, high-caliber guest experience through the team.
• Leadership: Ability and desire to lead, inspire, and develop others.
• Collaboration and Teamwork: Works productively with others to achieve goals.
• Decision Making/Problem Solving: Uses logic to evaluate options and make timely decisions.
• Adaptability/Agility: Navigates change in a fast-paced environment.
• Interactive Communication: Communicates effectively with others.

Work Context

• Work involves moving through the store with bright lights and loud music.
• Team-based environment; may work independently or with tech devices.
• Occasional lifting of boxes up to 30 lbs (13.6 kg).
• For stores with food/beverage service: Possible use of industrial kitchen equipment and heat exposure.

Compensation & Benefits

• Base Pay Range: $21.50 - $24.74/hour (varies by location).
• Target Bonus: $2.00/hour.
• Total Target Base Pay Range: $23.50 - $26.74/hour.
• Benefits include extended health and dental, mental health plans, paid time off, retirement plan matching, employee discount, fitness & yoga classes, and development programs.