Event Technician, Audio Visual - Henry B Gonzalez Convention Center Job at Encor

Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features.

Overview

Position Overview: A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure needs are met and the equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: Understand technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with other staff and outside vendors for equipment; increase revenue by utilizing floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet/complete training and certification requirements per Encore’s Global Learning Training Program in their current position and for the role applied to. Review requirements here: https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and complete all training and certifications required for this position within one year. See career path: https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members who may operate Company vehicles.
• Additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying this URL: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx

Physical Requirements

Team members must meet the physical demands outlined below to perform essential job functions. Reasonable accommodations may be made. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Note: Lifting/physical requirements marked with an asterisk indicate activities performed without assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions range from moderately quiet to noisy. Team members will use high-end AV equipment and electrical components and may work at multiple hotel locations. Irregular hours, on-call status including days, evenings, weekends, and holidays. Appearance guidelines must be followed as defined by Encore per hotel or area.

The information provided is not an exhaustive list of responsibilities, duties, or qualifications. Management reserves the right to revise the job as needed.

Hourly Pay Range: $15.09 - $18.49. Compensation is based on location, travel, relevant experience, and skills; some positions may include overtime, bonuses, or incentives.

Encore is committed to providing the best benefits options for our employees. Click here to view benefits options and our commitment to inclusivity and belonging.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Events Services

Referrals increase your chances of interviewing at Encore. Get notified about new Audio Visual Technician jobs in San Antonio, TX.