UKG is hiring: Sr User Experience Researcher (Quantitative & Analytics Methods)

Sr User Experience Researcher (Quantitative & Analytics Methods)

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Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. We’re building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. Our benefits support you personally and professionally, and we value an inclusive culture with engaged employee resource groups and caring leaders.

About Role

We are looking for a talented and passionate Sr. User Experience Researcher to lead mixed methods research that informs investments across UKG’s AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business and customer success.

Responsibilities

• Conduct research studies using qualitative and quantitative methods, and behavioral/log data analysis to deepen understanding of the user experience and to drive product strategy. Translate complex data into actionable insights and opportunities.
• Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.
• Develop and socialize a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.
• Raise the methodological bar within the User Research team and mentor other team members.
• Co-lead ideation and co-creation activities with cross-functional partners and customers.

About You

Minimum Qualifications

• 4+ years of professional user research experience, with knowledge of UX best practices and end-to-end ownership of UX projects.
• Ability to conduct quantitative research at scale using a variety of methods (log analytics, longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, discrete choice modeling).
• Extensive experience with quantitative analysis tools (e.g., SQL, Python, R, SPSS).
• Experience with quantitative data collection platforms (e.g., Qualtrics, SurveyMonkey, Forms).
• Ability to develop creative and practical research approaches to complex UX problems.
• Experience facilitating design and ideation sprints and familiarity with workshop methods.
• Experience leveraging AI in work processes, decision-making, or problem-solving (e.g., AI-powered features, automated workflows, AI-driven insights).
• BS/BA degree in HCI, UX, Cognitive Psychology, Human Factors or related discipline, or equivalent experience.

Preferred Qualifications

• Subject matter knowledge related to workforce management, human resource management and/or talent management is a plus.
• Experience with Enterprise software applications highly preferred.
• Familiarity with usage analytics and data visualization tools (e.g., Pendo, Looker, Tableau).
• Experience developing user experience metrics scales and measures.

UKG is unable to offer sponsorship for this position.

Policies

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster. UKG participates in E-Verify. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Disability accommodations in the application and interview process are available by emailing UKGCareers@ukg.com.

Compensation

The pay range for this position is $112,300 to $161,400, with base pay varying by skills, experience, and location. This role is eligible for short-term and long-term incentives as part of total compensation. Benefits information is available on the UKG careers site.