UKG is hiring: Sr User Experience Researcher (Quantitative & Analytics Methods)

Sr User Experience Researcher (Quantitative & Analytics Methods)

Join to apply for the Sr User Experience Researcher (Quantitative & Analytics Methods) role at UKG.

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. We are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. Our benefits support you personally and professionally, and we foster an inclusive culture with employee resource groups and caring leadership. We are a diverse, purpose-driven organization focused on people.

Responsibilities

• Conduct research studies using UXR qualitative and quantitative methods, and behavioral/log data analysis to deepen understanding of the user experience and drive product strategy. Translate complex data into actionable insights and identify strategic opportunities.
• Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.
• Develop and socialize a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.
• Raise the methodological bar within the User Research team and mentor other team members.
• Co-lead ideation and co-creation activities with cross-functional partners and customers.

Minimum Qualifications

• 4+ years of professional user research experience with end-to-end ownership of UX projects and knowledge of UX best practices.
• Ability to conduct quantitative research at scale using a variety of methods (log analytics, longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, discrete choice modeling).
• Extensive experience with quantitative analysis tools (e.g., SQL, Python, R, SPSS).
• Experience with quantitative data collection platforms (e.g., Qualtrics, SurveyMonkey, Forms).
• Ability to develop creative and practical research approaches to complex user experience problems.
• Experience facilitating design and ideation sprints and familiarity with workshop methods.
• Experience leveraging AI in work processes, decision-making, or problem-solving.
• BS/BA degree in HCI, UX, Cognitive Psychology, Human Factors or related discipline, or equivalent experience.

Preferred Qualifications

• Subject matter knowledge related to workforce management, HR management and/or talent management.
• Experience with Enterprise software applications.
• Familiarity with usage analytics and data visualization tools (e.g., Pendo, Looker, Tableau).
• Experience developing user experience metrics and scales.

UKG is unable to offer sponsorship for this position.

Equal Opportunity Employer: UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster. UKG participates in E-Verify. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Disability accommodations in the application process can be requested by emailing UKGCareers@ukg.com.

The pay range for this position is $112,300 to $161,400, with potential for short-term and long-term incentive as part of total compensation. Benefits information is available on our careers site.