BayCare Health System is hiring: Customer Communication Specialist in Tampa

Overview

Join to apply for the Customer Communication Specialist role at BayCare Health System.

Location

Location: St. Joseph Main and Children's - Tampa, FL

Position Details

• Status: Full-Time
• Shift: Varies
• Days: Varies

Responsibilities

• Serve as the initial point of contact for all BayCare Health System hospitals via hospital switchboards.
• Respond promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments, and resolving issues in an appropriate and timely manner.
• Ensure prompt and proper contact with customers via standard scripts and procedures.
• Deliver world-class customer service in a high-stressed, fast-paced work environment.
• Be self-motivated with the ability to multi-task between various systems and support service objectives. Proficiency in Customer Service and Emergency Response modalities.
• Maintain logs, pull data, and run reports.
• Provide support related to the department by maintaining the department directory, middleware applications, and knowledge base.
• Assist with department projects as needed.
• May handle difficult situations and assist with training and assessment of newly hired Customer Communication Specialist team members.
• Other duties as identified/defined.

Education

Required: High School Diploma or Equivalent
Preferred: Associate - Related Field

Experience

Required: Customer Service experience - 1 year

Specific Skills

• Must be able to complete 240 hours of training
• Maintain appropriate logs
• Handle emergency responses
• Provide customer service
• Experience with Microsoft Office

Equal Opportunity

Equal Opportunity Employer Veterans/Disabled