Manager, Communication & Engagement - Operations Job at Pella Corporation in Pel

Manager, Communications & Engagement - Operations

Pella, Iowa (hybrid)

Pella continues to be a leading name in home building materials, focused on people, continuous learning, and results. This role supports the company’s strategy to boost pride, engagement, belonging, and retention among manufacturing team members, while promoting Pella as the premier employer within the communities we operate in. The role partners with plant leadership, HR, corporate communications, talent brand, PR, and marketing, and serves as a strategic communications counsel to Operations senior and plant leadership across all channels.

Role Summary

The Communications & Engagement Manager for Operations will craft and oversee a communication strategy that bolsters pride, engagement, belonging, and retention of manufacturing team members and promotes Pella as the premier employer of choice within the communities we are located. This leader will partner with plant leadership, HR, corporate communications, talent brand, PR, and marketing to achieve our people-related goals across our manufacturing plants. They will also serve as a key collaborator with Operations senior leadership and plant leadership, providing strategic communications counsel that supports business strategy, culture, and brand through all communication channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Play an advisory role to support strategic communication change initiatives and help build an effective communication capability across our Operations teams.
• Develop and oversee HR and Operations-specific internal communications and engagement campaigns.
• Oversee talent brand campaigns (within local plant communities), partnering with colleagues responsible for talent brand strategies.
• Partner with Operations and HR senior leadership on crafting strategic communication plans and communications that are accessible to all audiences within manufacturing.
• Seek to improve delivery of key messages and communications in Operations, partnering with manufacturing leaders and driving accountability of people leaders.
• Use data gleaned through listening channels to inform communication recommendations and strategies to drive higher levels of team member engagement.
• Promote Pella Corporation culture, build employee pride, connect team members to the business and leadership, celebrate and recognize employee achievement, and increase employee belonging and engagement through communications, activities, programs, and by example.
• Champion the effective use of communications technology. Represent Production team members' needs and preferences. Advise operations leadership on how to continually improve their use of communication technology to support better business outcomes.
• Develop and maintain streamlined Operations communications processes, content management and repository, tools, and templates to drive effectiveness and efficiency of team efforts.
• Contribute to ELL (English Language Learner) strategy as it pertains to communications.
• Measure effectiveness of communications and stay up to date on corporate communications trends and best practices. Drive outcomes based on insights and continuously improve effectiveness of communications.
• Share best practices and insights with the broader Corporate Communications team; collaborate on integrated enterprise communication strategy that drives stakeholder engagement.
• Manage special projects as assigned, including crisis communications, M&A, and change initiatives.

TRAVEL EXPECTATIONS

Position may require heavy travel. The estimate is up to 35% annually and may not be evenly spread throughout the year.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B.A./B.S.) from four-year college or university required with preferred degree program in Communications, Public Relations, Marketing or Human Resources; 5-7+ years related experience and/or training; or equivalent combination of education and experience.

KEY COMPETENCIES

• Ability to work and prioritize efforts in a fast-paced dynamic environment.
• Discretion to handle sensitive or proprietary company information confidentially.
• Proactive, flexible, results-oriented problem-solving skills.
• Project management and communication planning skills; ability to manage multiple complex projects concurrently.
• Capability to respond effectively to the most sensitive inquiries or complaints.
• Strong interpersonal/listening, oral/written communication, and presentation skills.
• Demonstrated experience creating effective and persuasive speeches and presentations to top management, team members, and public groups.
• Experience with a range of communication technologies and channels such as intranet, email, social networks, engagement platforms, video production, content management systems, etc.
• Strong collaborative and consultative skills; ability to cultivate productive relationships at all levels and influence without authority.
• High level of self-motivation and the ability to work independently or as part of a team.
• Solid business acumen; ability to translate complex business objectives into understandable communications for diverse audiences.
• Proficiency in various media platforms, both traditional and digital.

About Us

About Pella Corporation: As the #1 most-preferred national window and door brand by homeowners, Pella leads in innovation and design. We are a growing private company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. We are recognized as a great place to work by publications and awards, and we empower you with opportunities for career development and advancement.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Wholesale Building Materials