Studio Advisor - Front Desk/Sales Receptionist Job at BODYROK in Chicago

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BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt and redefine your body and mind in just 40-50 minutes. We are a rapidly growing company committed to helping people—team members and members alike—become the best version of themselves. We are looking for committed and dedicated individuals to help grow our business and share the BODYROK promise with more people.

Overview

The Studio Advisor provides customer service support to studio members and guests and supports instructors to create a positive environment for our community. You will generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases.

Responsibilities

• Deliver the BODYROK Service Promise; maintain a clean, friendly, and well-maintained studio; follow basic team standards (on time, dress code).
• Assist members/guests in-person and via email with inquiries.
• Keep the studio clean and orderly (bathrooms, changing rooms, towels/laundry, trash).
• Initiate tasks and perform duties without direct supervision.
• Monitor incoming emails and ensure proper check-in procedures are followed.
• Tour potential members through the studio and connect guests to facilities, equipment, services, and amenities.
• Handle member service issues (address changes, billing questions, electronic funds setup or changes).
• Promote and sell merchandise and promotions; promote specials to current and future guests.
• Maintain front desk area and entryway; perform general cleaning duties as needed.
• Follow up with enrolled members to ensure expectations are exceeded.

Compensation

• Base hourly rate with potential to earn additional commission for each sale completed; unlimited earnings potential.

Qualifications

• 1-2 years of customer service or sales experience preferred.
• 1-2 years of MindBody software experience preferred.
• Open availability (OPEN/MID/CLOSING shifts) and ability to work at least 2 weekend days per month.
• Competitive drive for commission-based sales; excellent customer service skills.
• Knowledge of sales practices and techniques; independent, self-starter with strong organizational skills.
• Basic computer skills; strong written and verbal communication; organized and detail-oriented.
• Friendly, warm, compassionate, and welcoming personality; comfortable conversing with new people.
• Must be available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays).

Requirements & Environment

• High School Diploma or GED required.
• The role may involve occasional physical activity; ability to lift up to 25 lbs.
• Work environment includes moving parts and a loud studio setting; must be comfortable interacting with people and making them feel welcome.

This position description describes the general nature and level of work performed and is not intended to include all duties and responsibilities.