Senior Account Manager, Advertising Agency Job at FIVE19 Creative in Richmond

With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other.

At FIVE19, we lead the way in transforming senior living marketing by putting people first — our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect — it reshapes perceptions and redefines communities.

Interested? We are looking for an experienced Senior Account Manager to join our team.

The Senior Account Manager will be responsible for independently overseeing a portfolio of client accounts and maintaining strong relationships with them. This position requires excellent communication, organizational and problem-solving skills to ensure timely and successful delivery of projects.

Essential Responsibilities

The essential functions include, but are not limited to the following:

• Independently oversee a portfolio of client accounts and serve as their primary point of contact
• Collaborate with the creative team, marketing department, digital team and media planning to ensure clients' needs and expectations are met
• Develop and maintain strong relationships with clients to increase retention and satisfaction
• Participate in brainstorming and creative sessions to develop new and effective marketing strategies
• Monitor campaign performance metrics to identify potential areas for improvement
• Oversee project timelines and manage budgets to ensure successful and efficient execution of campaigns
• Conduct regular meetings with clients to provide updates on project status and gather feedback

Requirements

• 8+ years of experience in account management in a marketing or advertising agency
• Bachelor's degree in marketing, business administration or related field
• Experience in senior living marketing is a plus
• Proven success managing multiple client accounts simultaneously
• Expert in managing a multi-disciplined team
• Excellent communication and negotiation skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced and highly collaborative environment
• Proficient in a Mac-based environment, Google Suite, Zoom
• Expertise in project management software and tools (Function Point, Basecamp, Asana, Monday, etc.)
• Valid driver's license and reliable transportation for occasional client visits

Benefits

FIVE19 is committed to ensuring equal employment opportunities for all and investing in our people with a comprehensive and competitive benefits package:

• Medical, dental and vision insurance
• Employee assistance program (EAP)
• PTO and sick leave, in addition to 8 paid Agency holidays
• 401(k) retirement plan, with company contributions
• Profit sharing plan
• Pet Insurance
• Short-term and long-term disability insurance
• Life insurance

FIVE19 fosters a culture of work-life balance, inclusion and diversity.