Manulife
As a Senior Content/Experience Designer , you will work on the Human Centered Design team at John Hancock. This team is responsible for user interfaces, digital experiences, and research.
You'll be working with experience designers, creative, compliance, research, product, and web developers, serving as a strategic bridge between marketing goals and user experience design. You will be responsible for ensuring that content not only aligns with brand messaging, but also enhances usability and trust critical in financial services.
Your work will impact public and authenticated experiences for our customers, producers, and prospects. For our end customers, you will align brand storytelling with user trust and comprehension, ensuring content is not just persuasive but also usable and credible. For our producers, improvements will help them manage their clients and learn more about our products and services we offer. Internally, you will enhance cross-functional collaboration, and drive content governance and consistency across digital touchpoints, from websites to client communications.
This is a hybrid work arrangement and our successful candidate will be required to report to the Boston, MA office 3 days per week (Tues, Wed, Thurs).
Position Responsibilities:
Collaborate with Marketing Team and Experience Designers to simplify complex information and communicate it clearly, shaping content hierarchies, wireframes, microcopy, and user flows that reflect both user needs and brand voice.
Act as a liaison between creative, compliance, product, and HCD teams, balancing storytelling with precision and clarity.
Participate in research activities to understand the target audience and problem space and gather data to evaluate the impact of your content and iterate accordingly.
Help create documentation and specs working with our tech teams and Global Design System team, employing lead UX and agile methodologies to track work and ensuring constancy and governance.
As needed, create and refresh user flows and journey maps, and contribute to user testing plans to account for complex needs.
Clearly and effectively articulate design processes, ideas, and solutions to internal partners, bringing them along in the solution creation process.
Be a storyteller A critical element of all design roles is to deliver insights about people and behavior verbally and visually in a way that generates empathy, emotion, and engagement.
Embrace and employ both current and emerging best practices and digital standards in all design deliverables, pushing us from good to great.
Alongside experience designer, participate in QA throughout development to ensure the experience delivered to customers meets expectations.
Devote time to learning about our products and market in order to identify product and business model opportunities, and keep customers at the forefront of every decision.
Required Qualifications:
At least 8 years of proven experience as a Content Designer, UX Writer or similar role in B2B environments.
Exceptional writing and editing skills, with a strong command of grammar, syntax, and style.
Portfolio demonstrating intuitive UX copy and case studies describing your process.
Proficiency with Figma and UserTesting.
Experience working in Agile including contributing to stories in Jira and similar project management systems.
Understanding of human-centered design methodologies, principles, and practices, and ability to create content that enhances the user journey.
Strong communication and presentation skills demonstrated across peers and senior leaders.
Ability to effectively manage input from cross-functional stakeholders.
Experience with SEO, content management systems (CMS), and email marketing platforms.
Ability to manage multiple projects and prioritize tasks to meet deadlines, independently and alongside other designers and Experience Design Manager.
Experience using analytics tools to measure content performance and make data-driven decisions.
Strong attention to detail and commitment to delivering high-quality work.
Openness to receiving feedback and constructive criticism.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, well support you in shaping the future you want to see.
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Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera ms fcil y a vivir mejor. Para obtener ms informacin acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retencin de talento, el ascenso y la remuneracin, y administramos todas nuestras prcticas y programas sin discriminacin por motivos de raza, ascendencia, lugar de origen, color, origen tnico, ciudadana, religin o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientacin sexual, caractersticas genticas, condicin de veterano, identidad de gnero, expresin de gnero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajar con los solicitantes que requieran una adaptacin razonable durante el proceso de solicitud. Toda la informacin que se haya compartido durante el proceso de solicitud de adaptacin se almacenar y utilizar de manera congruente con las leyes y las polticas de Manulife/John Hancock correspondientes. Para solicitar una adaptacin razonable en el proceso de solicitud, envenos un mensaje a recruitment@manulife.com .
Ubicacin principal
Boston, Massachusetts
Modalidades de Trabajo
Hbrido
Se prev que el rango salarial est entre
$104,860.00 USD - $194,740.00 USD
Si se est postulando para este puesto fuera de la ubicacin principal, pngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicacin. El salario real variar segn las condiciones locales del mercado, la geografa y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educacin/capacitacin. Los empleados tambin tienen la oportunidad de participar en programas de incentivos y obtener una compensacin de incentivos vinculada al desempeo comercial e individual.
Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolgicos, de salud mental, oftalmolgicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopcin/subrogacin y bienestar, y planes de asistencia al empleado/familiar. Tambin ofrecemos a los empleados admisibles varios planes de ahorro para la jubilacin (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educacin financiera. Nuestro generoso programa de das libres pagos en EE. UU. contempla hasta 11 das festivos, 3 das personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o ms cuando lo exija la ley) por ao, y ofrecemos todos los tipos de licencias contempladas por la ley.
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Permiso Familiar y Mdico
Ley de Proteccin del Empleado contra el Examen Poligrfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
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Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Company: John Hancock Life Insurance Company (U.S.A.)
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